Since our founding in 1978, we've built a team of the best minds in the business. From pioneering an entire industry, to leading the market in Information Availability services, it's the strength of our team that has enabled us to grow into a billion dollar company serving over 10,000 clients worldwide.
We invite you to investigate our career opportunities and apply online by submitting your resume. On our career site, you'll find all currently available positions at SunGard Availability Services, as well as information on the benefits of working at SunGard.
SunGard Availability Services is an operating group of SunGard Data Systems.
*Alternate Location: Philadelphia, PA*
* Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
* Maintain deep technical knowledge of multiple technologies.
* Provide implementation support of SunGard's largest managed services customers, maintaining ownership and a deep technical knowledge.
* Provide clear technical documentation and written (ITIL & ISO9001) procedures to ensure other members of the SunGard delivery team can assist in monitoring, troubleshooting and changing complex customer environments.
* Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.
* Build and maintain relationships with key customer's technical staff members and with internal stakeholders from customer service and field operations.
* Provide documentation and training to subordinate engineers to support complex implementations.
* Have a familiarity environment resources being utilized by SunGard customers. Use this information to assist in resolving environment issues that arise during deployment of new services.
* Provide assistance/training and leadership to other engineers.
* Perform after-hours installation/deployments as needed.
Provide world-class customer support and technical expertise for SunGard customers.
* Provide direct operational support (during implementation phase)of SunGard's largest managed services customers, maintaining ownership and a deep technical knowledge.
* Maintain deep technical knowledge of multiple technologies within a customer's environment.
* Build and maintain relationships with key customer's technical staff members and with internal stakeholders from customer service and field operations.
* Provide technical assistance to all SunGard internal/external customers during environment outages.
* Provide assistance/training and leadership to other engineers.
* Perform after-hours support as needed.
Implement technical solutions for Sungard customers.
* Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
* Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.
* Provide clear technical documentation and written ISO9001/ITIL procedures to ensure other members of the SunGard delivery team can assist in monitoring, troubleshooting and changing enterprise customer environments.
* Negotiate and meet agreed-upon project deadlines.
Training.
* Learn automated Sungard resource functions and terminology.
* Learn Sungard alert management platforms, functions, and terminology.
* Learn related SunGard product offerings.
* Maintain poficiency with the latest OS technologies.
* Provide assistance/training to other engineers.
Requirements:
* Must have a minimum 1 year TSM server and client engineering-level implementation, configuration and troubleshooting experience.
* Must have a minimum of 5 years of diverse storage environment experience - Experience with EMC Clariion, McData & Brocade.
* Strong customer service and communications skills (written and oral) are required.
* Must have detailed knowledge of RAID, SCSI, SAN, and NAS.
* Strong time management and organizational skill are required.
* Must have the ability to effectively work in a team environment, as well as independently.
* Must know basic IP security structures regarding disk and tape storage.
* Must have a minimum of 2 years of Systems management and administration with an in-depth understanding of operating systems, including Microsoft Windows, Solaris, Unix/Linux
* Extensive knowledge of data communication concepts and technologies is required.
* Strong storage problem isolation and resolutions skills required.
* Must have the ability to lead and direct vendors to assist them in their efforts.
* Strong interpersonal skills are a requirement.
* Adaptable and willing to learn new technologies.
* College degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
Preferred Education:
* Bachelor degree with technical coursework or equivalent experience
* Industry recognized certification in storage / backup technology(s)
Working Conditions:
* Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
To Apply for this position, please CLICK HERE
