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Implementation Resource Coordi...

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Job Summary

Company
ADP
Location
Elk Grove Village, IL
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4250_5000386087106

Implementation Resource Coordinator I

About the Job

Unlock Your Career Potential: Implementation Coordinator at ADP.Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Resource Coordinator I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:


  • Effectively inspects orders to ensure completeness by using knowledge, insight, and understanding of business concepts, tools, and processes to make sound decisions in the context of the company's business.



  • Organizes, bookmarks, and notates account to create an easy and effortless experience for the Back Office. Meets expected productivity and quality goals.



  • Communicates successfully with Sales, Analysts, QCs, and ISs; this includes problem solving, following up on commitments and ensuring a successful handoff.



  • Manages RAA rejection report. Regularly works Start Assist to ensure it is kept current.



  • Exhibits positivity, energy, engagement, leadership by example, and is willing to take on stretch assignments as needed such as acquisitions, transfers, complex accounts, championing rollouts/initiatives for their team and/or region.



  • Demonstrates zeal for new information, knowledge, and experiences. Takes ownership of self-development by seeking and capitalizing on learning opportunities. Pursues training programs designed to enhance service skills, including but not limited to professional certifications. Keeps up-to-date and proficient on payroll, tax, legal regulations and new product enhancements via in-house training, seminars, and internal documentation. Stays current with technological advances and offers innovative insights.



QUALIFICATIONS REQUIRED:



  • 0 to 2 years of experience working in a client service environment

  • High school diploma or equivalent in education and experience



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