6 month contract

Implementation Specialist II

Job Description

The Implementation Specialist collaborates with the Implementation Consultants to provide high quality implementations for our clients.  He/She utilities existing software tools and may develop automation tools in order to streamline and improve the workflow and quality of data that is used in implementations.

The Implementation Specialist’s main tasks are to:

·                     Assist in development of new software tools to achieve quarterly initiatives

·                     Develop and refine the generation of reports to track trends/performance per Implementation criteria (SQL query knowledge is greatly preferred)

·                     Collaborate with Operations groups; serving as liaison between Implementers and Operations

·                     Propose and drive process improvements

·                     Participates in new release development and testing efforts with internal business units

·                     Collaborates with our counterparts in India to provide seamless 24-hour service

·                     Lead the implementation and training of new methods, tools or processes

·                     Assist with client transitions from Implementation to Client Service

Job Requirements

·                     Has a high aptitude for understanding new software programs

·                     Has some scripting and/or programming skills (highly preferred)

·                     Has demonstrated leadership and collaboration skills

·                     Good oral and written communication skills in English

·                     Is capable to transfer knowledge to various audiences

·                     Has good troubleshooting skills

·                     Has a drive to propose innovative process improvements

Experience

·                     At least 3 years experience in a problem solving role

·                     At least 2 years experience with various software systems (COBRA/FSA systems preferred), databases (SQL knowledge preferred)

·                     1+ year of PHP or JavaScript scripting experience preferred

·                     2+ year of RDBS experience preferred (with SQL experience)

·                     1+ years of automation experience preferred

Education

Minimum: Bachelors degree.

Preferred: Bachelors degree in Business Management, MIS (Management Information Systems) or Computer Science