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Job Description
Fiserv (NASDAQ: FISV), is a Fortune 500 company that provides information management and electronic commerce systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, electronic bill payment and presentment, investment management solutions, business process outsourcing (BPO), software and systems solutions. Headquartered in Brookfield, Wis., Fiserv is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts.
With Fiserv, you will create and deliver the Fiserv solutions that drive client satisfaction. You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success.
Full and part time positions are available with stable schedules with employment beginning early February of 2010.
Fiserv offers a competitive compensation and benefits program including:
- 401K
- Medical/Dental/Vision coverage (eligible on your first day of employment)
- Tuition Reimbursement
- Flexible Spending Accounts
- Business casual dress environment
- On-site company partially subsidized cafeteria
- On-site game room
- Comprehensive Training Programs
- Lucrative vacation eligible after your first month of employment
Wages start at $9.25 per hour with a pay increase after successfully completing the Fiserv On-boarding program
Job Purpose
Under direct supervision, resolve customer inquiries received via phone, email, or claim. Diagnose, resolve, and communicate resolution.
Job Responsibilities
§ Deliver consistently excellent customer service over the phone and in writing.
§ Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
§ Research and diagnose customer disputes, and identify the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.
§ Provide flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals.
§ Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
§ Document problem resolution and customer contact.
Education Required
High School Diploma
Experience Required
One year customer service experience and/or one year call center experience required.
Skills and Knowledge Required
Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
Demonstrated ability to multi-task with keyboarding and phone required
Good verbal and written communication skills required
Must be able to work in a team environment
Additional information about working conditions:
Must be able to sit, answer phone calls and use a computer for long periods of time.
Pre-employment background, credit* and drug screen required.*PLEASE NOTE: Credit Check Guidelines: Applicants must NOT have 2 or more collection items (medical and bankruptcy items are excluded); any charge-offs, any judgments or any liens to pass the credit checkFiserv is an Equal Opportunity/Affirmative Action employer. For more information, please visit www.fiserv.com.
Job Requirements:
Req. Code : APHNC-1
Division/Department : Fiserv
Skills : Customer Service -> Call Center
