Recall is a global leader in managing critical information throughout its lifecycle. Through its three core lines of business, Document Management Solutions, Secure Destruction Services and Data Protection Services, Recall provides secure storage, indexing, retrieval, digitization and closed-loop destruction services for information in multiple formats, to approximately 80,000 customers worldwide. The company’s 4,500+ team members manage all of these services at nearly 300 dedicated operations centers in over 20 countries on five continents.
Recall's diverse customer base represents small, mid-sized and large, multi-national businesses in a range of industries including finance and banking, healthcare, legal, media, government and professional services. To support these customers in a manner that allows them to focus on their core competencies, Recall harnesses the best people, innovation and global standard operating procedures and measurement. Combine that all with a passion for quality and Recall delivers the industry’s most powerful solutions.
Position Purpose
The IC/DC Manager will be responsible for all aspects of the operation and/or service line. The core accountabilities for an IC/DC Manager are Quality, Safety, Customer Service and Overall Business Performance. The IC/DC Manager is accountable for ensuring the integration and support of sales and account management programs and initiatives
Key Accountabilities
· Meeting or exceeding customer requirements. This position requires a person who embraces customer service with a passion.
· Provide operations management support for all sales and account management activities, initiatives and programs.
· Maintaining adherence to Recall Standard Operating Procedures (SOPs)
· Manage and improve upon key performance indicators (KPIs) such as Profit Margin %, Asset Utilization, Service Level Status, and Productivity Levels.
· Managing quality execution of numerous projects from launch through implementation
· Conduct performance evaluations and reviews for direct reports to ensure continuous development and performance improvement for personnel.
· Responsible for facility management including building maintenance, capacity planning and management, facility safety code compliance.
· Manage the R&M and maximum utilization of the fleet.
· Risk management including safety, SOP compliance, fire code compliance and OSHA operating practices.
· Evaluating processes to assure optimization of resources in relation to route management and IC operations.
· Directly manage cost control measures, which include overtime management, expense control, and productivity.
· Develop and execute operations improvement initiatives utilizing the IMPACT toolkit.
Maximize financial performance through cost control and proactive P&L management.
Qualifications
Undergraduate degree
Leadership experience
Logistics/fleet mgt experience
Industrial plant management
P&L Mgt experience
Warehouse inventory management experience
Proficiency with technology
Valued:
Military experience
Graduate level education
Experience with 6-Sigma and Lean business process improvement methodologies
Sales Experience
Business and MIS degree
Engineering background
Process/project mgt training & experience
Document Management industry experience
10 years in a leadership/mgt capacity with over 10 direct reports
Project management experience
General mechanics experience
