MSC Industrial Supply Co. (NYSE: MSM), a Fortune 1000 company, is a premier direct marketer & distributor of industrial supplies with 60 years of success and over $1.6 billion in sales. With more than 4,000 highly valued Associates, we provide outstanding customer service & offer 500,000+ products from thousands of suppliers to hundreds of thousands of Customers. This is accomplished through our Customer Support Center (headquarters) located in Melville N.Y., our four Customer Fulfillment Centers and Call Centers located in Atlanta, GA; Elkhart, IN; Harrisburg, PA and Reno, NV; as well as more than ninety sales branches located throughout the United States.

To be a member of the MSC Team is to be part of an incredibly exciting and dynamic culture. When it comes to Customers we have a "go above and beyond" attitude. When it comes to each other, we have a positive "can do" attitude. Our environment is fast-paced, team-oriented and rewarding. We have the pride, passion and commitment to work harder and smarter than the competition. We encourage all of our Associates to realize their fullest potential as individuals and integral members of the team. When we win, we all win together!!

MSC offers a competitive salary & benefits plan, including medical & dental, 401k & tuition reimbursement. If you thrive in a dynamic, multi-tasked environment, please visit our web site at www.mscdirect.com.

MSC is dedicated to selecting individuals based on their qualifications for a specific position and is committed to a policy of equal employment. We will not discriminate against an applicant or associate based on their age, sex, pregnancy, affectional or sexual orientation, race, color, creed, religion, national origin or ancestry, citizenship, marital status, disability, military or veteran status or any category protected under applicable law.

Inside Account Executive (999615)

Description

DUTIES and RESPONSIBILITIES: Exercises independent judgment to answer inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards. Resolves customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information. Guides less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC Culture. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation. Communicates customer concerns to management to ensure the most effective and lasting problem resolution. Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention. Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training. Supports outside sales representative in various branch activities. Resolves more complex credit and collections issues to enhance customer service. Provides customer service using all tools available including, but not limited to, email and the Internet. Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC's Mission. Participates in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE: A High School Diploma or the equivalent. 2+ years inbound/ outbound telephone sales, outside sales, or customer service experience required. Industry experience preferred.

SKILLS: Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Knowledge of basic arithmetic and MSC-like products and the commercial procurement process is preferred. Excellent customer service and sales skills are required. The ability to work a varying schedule required. Excellent oral and written communications skills are also required.

REQUIREMENTS: A valid driver's license is required.

 EOE

Reference Code:155615