Job Purpose:

Manages and maintains current business relationships. Serves customers by selling products and meeting their needs. Generates revenue by developing market potential through forecasting, lead generation, up-selling and closing sales. Recommends new products and services. Represents the company at trade shows.

Duties:

·   Expands sales in existing accounts by recommending new products and services; identifying needs to be filled; developing new applications; and on technical knowledge of product capabilities and limitations.

·   Develops and maintains favorable relationships with customers and prospects in order to increase revenue.

·   Closes sales by building rapport with potential accounts; explaining product and service capabilities; overcoming objections; preparing contracts; resolve customer complaints regarding sales and service.

·   Ensures that organizational goods and services consistently meet client needs.

·   Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

·  Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.

·  Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.; recommends price schedules and discount rates in competitive situations.

·  Recommends changes in products, service, and policy by evaluating results and competitive developments.

·  Maintains and improves quality results by following standards; recommending improved policies and procedures.

·  Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

·  Represents the company at national and regional trade show and association meetings. Overnight travel will be approximately 20 to 25 days a year.

·  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Skills/Qualifications:

·         Proficient with Access Office programs and preferably Goldmine (or equivalent CRM software). Knowledge of Macola and MS Access a big plus.

·         Is experienced working for a entrepreneurial small business and a proven track record in directly contributing to its growth and profitability.

·         Has comprehensive understanding of the required initiative, innovation and flexibility required in selling for a small business. 

·         Makes effective decisions by analyzing information and considering priorities. An independent, clear, analytical and creative thinker.

·         Has ability to expand job responsibilities, suggests improvements, and collaborate with others to generate ideas and improve processes.

·         Uses understanding of the business to develop long-term strategies to competitively position the company.

·         Familiar with a variety of the field’s concepts, practices and procedures.

·         Prospecting, closing, negotiation and presentation Skills.

·         Independent Worker, Thoroughness, Quality Focus, Marketing Concepts, Internal Communications, Informing Others, Verbal Communication.