CATANO, PR 00962

About Grainger
At Grainger, the leading North American industrial distributor of products used by businesses to maintain, repair, and operate their facilities, you too can make an impact upon the future of our organization.

Grainger employees experience a unique working environment and the stability of an established industry leader combined with interesting opportunities to learn, grow, and make a difference for our customers.

At Grainger, we take pride in offering a benefits package that is among the best around. Just as our business strives to meet the changing needs of our customers, our benefits are designed to meet the diverse needs of our employees.

Job ID: 17073

Position Description:
Grainger is ranked #6 by Selling Power Magazine as one of the 50 Best Companies to Sell For. Fortune Magazine also honors Grainger as one of America’s Most Admired Companies in its industry.

Serve as the primary liaison between Grainger and customer accounts located throughout the United States in an effort to expand customer relationships, assess, analyze and address all customer business and purchasing needs, and grow sales volume. This position will manage account portfolios that are expected to generate pre-established aggregate annual sales. Account Relationship Manager Packages are designed to contain approximately 300 customers.

• Research and analyze the strategic business direction and needs of each assigned account to determine how Grainger can best align itself as a product and service partner for all current and future business needs of the account.
• Develop, present and utilize innovative marketing plans and coordinate and work with internal partners in an effort to meet the operational and purchasing needs of each account.
• Determine, prepare and present the appropriate “Grainger Value Package” to each account and review how Grainger can add value and help with each account’s purchasing needs.
• Regularly exercise independent judgment and discretion when interacting with all accounts and determining product and service offerings.
• Regularly exercise independent discretion and judgment to determine whether a potential customer qualifies to do business with Grainger, as well as negotiating transaction terms, conditions and pricing for each existing and new account.
• Function independently with limited supervision in performing all job duties and responsibilities including negotiating terms, pricing and other terms and conditions for each account.
• Regularly provide solutions in meeting the unique product, service and purchasing needs of individual customers.
• Evaluate and determine the appropriate marketing and promotional approaches to grow the business and sales for each account.
• Coordinate and lead activities, and communication between each account and Grainger’s business departments to achieve appropriate business solutions, respond to customers’ purchasing needs and coordinate sales.
• Proactively interact with each account on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Grainger through all of Grainger’s sales / service channels in an effort to drive and secure sales opportunities and sales.

Position Requirements:
Undergraduate degree or equivalent preferred, but not required, with sales/business acumen generally attained through 3+ years similar work experience.

• Planning skills. Strong time and account management skills. Must be able to organize customers based on current size and general potential. Must have a written monthly and weekly sales plan.
• Understand buying decisions, buying processes and cash flow dynamics of small to medium accounts. Must be able to weigh opportunities and future growth potential of the respective accounts.
• Strong customer service focus and quality orientation. Demonstrate an ability to create a positive Grainger experience during the first customer contact.
• Personal attributes must include assertiveness, high energy level, and resiliency. Ability to consistently “close” a sale.
• Information and record keeping: Keep general contact information updated in account files or systems, using correct spelling and grammar.
• Understand how to position the value of internet commerce and will demonstrate an aptitude to embrace e-business as a viable cost savings channel for customers.
• Demonstrated sales success with a preference for selling to industrial, government, and/or corporate accounts.
• Technical proficiency: Has working knowledge of voicemail, e-mail, Excel, word, internet and web browsers.
• Communication skills: Effective verbal and written communication skills. Able to consistently up-sell. Understand and use basic selling techniques: open, probe, presentation, and overcoming objections.
• Mechanical/Product aptitude: Basic knowledge of a specific product line. Must be able to offer appropriate product to customer. Aptitude to quickly learn about additional product lines.
• Analytical skills: Ability to understand, apply and synthesize complex data/information regarding customers and account package.

Position Attributes:
Forbes Magazine named Grainger as one of America's 100 Most Trustworthy Companies along with ranking us one of the top 500 companies for 2007. Grainger also made Barron’s 500 list of the Best American Companies. We have also been honored by Business Ethics within their top 100 of Best Corporate Citizens. In 2006 Grainger received the Supplier Performance Award from the US Postal Service. Grainger is consistently ranked as one of the top ten companies for reservists by Forbes.

For more information about becoming an employee visit us at www.grainger.com, review our career opportunities, and apply online. Grainger is an equal opportunity employer.

*Please Note: Submitting your on-line form to Grainger simply expresses your interest in inquiring about an open position. You are not considered an applicant until you have completed an application for employment. Neither Grainger, nor its other business units assume any obligation to consider any on-line forms that are submitted.
Grainger is an equal opportunity employer.

Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $6 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.



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