StarTek offers its team members a fun and unique culture in a solid, growing company. At StarTek , it's our vision to provide our customers with the best selection and shopping experience of any thrift store in the world - and you can be part of it.
Inside Sales Associate
Careers are just more fun here!!
We are looking for candidates who have a
true heart for customer service!
It's not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.
Why all the talk about StarTek?
Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.
Need Proof?
Just look to such prestigious business publications as Forbes, fortune Magazine, and Business Week. They've all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world!
Why work (and play) at StarTek?
We believe that having fun at work keeps all of us excited about what we do: Caring for our customers. That's why we work so hard to make StarTek's well designed, first rate facilities such exciting and positive places to develop your career and make new friends. In our "work hard-play hard" atmosphere, your day may include teaching a customer how to program his new blackberry, resolving a text messaging billing issue, taking first place in the staff pie eating contest, learning the latest cell phone upgrade technology, or helping shave your supervisor's head for meeting your group goals! Suits don't suit you? No problem! Our comfortable business casual work environment keeps your attention on the job at hand.
If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for.
StarTek Cares - We Protect You
At StarTek; we offer a broad range of employer-sponsored benefits to support your financial and personal needs.
• Flexible Work Schedules
• Medical Plan
• Dental Plan
• Vision Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Life Insurance
• Short-term disability
• Paid Time Off
• Paid Holidays
• Excellent Employee Referral Program
• 401(K) with Generous Employer Match
• 100% Employer Paid Employee Assistance Program with:
-- Health and Wellness
-- Prenatal Care, Child Care Arrangement Options, and Referrals
-- Elder and Caregiver Resources
-- Legal and Financial Resources and Referrals
-- AND MORE!
Job Description:
The Inside Sales Associate position will be responsible for growing or maintaining our clients business. This will be accomplished primarily by handling inbound sales calls from existing clients and evaluating offerings to cross-sell or up-sell additional product offerings to enhance the customer experience. Our agents will also be responsible for providing efficient, courteous, “world-class" customer service experience at all times.
Essential Functions
1. Generate new customer sales via qualified, inbound calls
2. Respond to customer inquiries regarding service, product offerings, billing, equipment, features, activations and/or changes to account information
3. Solicit cross-selling opportunities from existing customers
4. Deliver a best-in-class customer experience and ensure ongoing satisfaction and customer retention
5. Identify and overcome buying obstacles
6. Drive growth by meeting sales goals and objectives as established by the management team
7. Strives to resolve customer issues on the first call and log information related to those calls
8. Follows escalation procedures as needed
9. Researches and resolves disputes and problems within established guidelines
10. May pro-actively manage end-to-end completion of billing issues from receipt to resolution
11. Completes, processes and maintains applicable paperwork and records
12. Exceed all company and client driven metrics for sales revenue, save percentage, quality, compliance, and service level
Job Requirements
Inside Sales Associates must possess excellent verbal presentation and communications techniques, display a rigorous work ethic and thrive in a dynamic environment.
§ Requires 6+ months customer service and sales experience such as retail or telesales
§ Proven aptitude and knowledge of sales techniques and customer retention capabilities
§ Experience in sales/call center/customer service environments
§ Demonstrated creative and independent thinking skills
§ Support flexible with hours and work overtime, as needed
§ Excellent computer skills a must
§ Punctual, regular, and consistent attendance required
§ Self-motivated and eager to grow and expand knowledge in success
§ Unyielding personal values and ethics
§ Handles rejection well
§ Quick thinker, likes challenges, is goal oriented, ambitious, determined and self confident
§ Self starter and team player
§ Positive attitude and enthusiasm
§ Problem solver
