• Secures contract with existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices. 


• Establishes and maintains a high level of customer satisfaction. Communicates to and works with the Retention Manager to resolve unique customer issues.


• Maintains revenue and profitability by executing sound plans on contract renewal calls to improve the customers' service and/or profitability while minimizing price rollbacks.


• Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.


• Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).


• Acquires in‑depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.


• Updates and secures customer service agreements.


• Ensures that Bucket 4 customers have current signed written agreements on file and the appropriate service agreement information is entered into MAS.


• Construction services experience is desirable

III. Supervisory Responsibilities

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;


• Required to exert physical effort in handling objects less than 30 pounds rarely;


• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;


• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;


• Normal setting for this job is: office setting.