Position:

Inside Sales Manager

Reports to:

Director of Operations

Company Description:

MoreDirect is a profitable $500M+ company focusing on technology procurement for the Fortune 2000, located in Boca Raton, Florida.  MoreDirect is a wholly-owned subsidiary of PC Connection (PCCC), a $1.8 Billion+ publicly traded company located in Merrimack, NH.

MoreDirect simplifies the IT procurement process by providing clients a fully integrated, easy to use proprietary system (TRAXX) for the procurement of products, software and services. TRAXX empowers our clients to efficiently source, evaluate, compare price, procure and track their IT purchases. TRAXX creates a streamlined, efficient approach to IT procurement that reduces the cost and complexity of buying hardware, software and services. By leveraging our strategic relationships with leading IT manufacturers and software providers, MoreDirect is able to provide the best pricing and preferred product availability (our volume coupled with electronic integration with all major suppliers uniquely qualify us for incremental discounts).

Primary duties and Responsibilities: 

·         To lead and manage remotely based Inside Sales Support Reps

·         To serve as first line of support for remotely based Inside Sales Support Reps for logistics, customer issues, system and procedural questions, advice, and issue escalation

·         Assisting with customer and business issues. Serving as communication interface between Inside Sales Support Reps and internal departments

·         Communicate initiatives and strategies in a positive manner; build trust with team; motivate and build morale; and develop relationships with internal and external resources

·         Understand individual development needs of each member of the Inside Sales Support team; proactively coach team members, catering to specific needs; help with career growth; and provide recognition for goal attainment, progress, activities, and skill development

·         Responsible for ongoing education for the inside sales team to ensure all standard requirements are being met.

·         Create training programs as required and develop operating processes / procedures.

·         On-going training of staff to support company's objectives.

·         Responsible for ensuring there is ample support for all customers

·         Provide regular feedback to management  on initiatives and challenges

Qualifications:

·         Ability to inspire, motivate and influence others to continually achieve their best

·         Demonstrated customer focus

·         5+ years of reseller channel experience

·         Ability to understand business objectives and consistently manage details of execution

·         Results driven, self motivated individual with strong business acumen

·         Strong multi-tasking skills

·         Exercise good judgment and utilize creative problem solving skills

·         BA / BS degree in business

Compensation & Benefits:

Competitive pay based on experience and skills. After one full month of employment (on the 1^st day of the following month) employees are eligible for the following plans: health, dental, life & disability insurance, flexible spending accounts, 401(k) & more. Paid vacation, sick time and holidays after 90 days. Great team environment. Become part of an industry leading, growing, profitable organization!

Apply:

Please apply directly at our careers website:

http://www.moredirect.com/employment.php    

MoreDirect is a Drug and smoke-free workplace.

MoreDirect conducts pre-employment background checks on all new hires.

MoreDirect is an equal opportunity employer.