In recent years, Ingersoll Rand has transformed itself into a multi-brand commercial products manufacturer serving customers in diverse global markets, and away from the capital-intense, heavy-machinery profile of its past.

Today, we are a global diversified industrial firm providing products, services and solutions to enhance the quality and comfort in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and enhance industrial productivity and efficiency.

Our customers count on the reliability of our family of industrial and commercial brands, such as Club Car golf cars, Hussmann stationary refrigeration equipment, Ingersoll Rand industrial equipment, Schlage locks, Thermo King transport temperature-control equipment and Trane air conditioning systems and services. Through these brands we enable companies and their customers to create progress.

Position Description

Inside Sales Representative

Ingersoll Rand is a $17 billion company whose people and businesses around the world create progress for our customers in the global climate control, air conditioning and heating, industrial and security markets. These markets continue to expand as they address growing needs in developed and developing economies alike. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the security, safety, health and comfort of people around the world. We have opportunities for career growth through our diverse businesses, which manufacture many well-recognized brands including Club Car, Hussmann, Ingersoll Rand, Schlage, Thermo King and Trane. In every line of business - Ingersoll Rand enables companies and their customers to inspire progress. For more information about Ingersoll Rand visit www.ingersollrand.com .

The Air Conditioning Systems and Services business of Ingersoll Rand provides heating, ventilation and air conditioning systems that enhance the quality and comfort of the air in homes and buildings around the world. Its offerings, under the Trane and American Standard Heating & Air Conditioning brands, include energy efficient systems, service and parts support and advanced building controls.

Trane ( http://www.trane.com ), a business of Ingersoll Rand, is a global leader in designing, manufacturing, installing, maintaining, and controlling HVAC comfort systems. Our most valuable assets are our people and our knowledge.

 

We are in need of a Inside Sales Representative to join our Teterboro, NJ  Parts Store.   In the role of Inside Sales Representative you will be responsible for processing customer orders and responding to customer's inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention.  Also responsible for sales, inventory, purchasing, pricing, and warranty administration. 

Additional responsibilities include:

 

  • Identifies and processes customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter.
  • Orders required parts.
  • Provides technical support to customers.
  • Responds to customer's inquiries or questions regarding products or services.
  • Drives sales by actively making customers aware of product promotions and asking to add lines to the orders.
  • Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
  • Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day.
  • Responsible for warranty administration.
  • Records changes in inventory status by logging shortages and overages in log book.
  • May deliver parts orders to customer locations or job sites.
  • Possesses knowledge of the product lines to be able to demonstrate and discuss with customers.
  • Informs customers of standard procedures or resolution of problem. 
  • Follows up, either verbally or in writing, to ensure customer satisfaction.
  • May load and unload shipment of parts, supplies, and equipment.
  • Handles emergency phone and customer service duties after hours as necessary.

 

Minimum requirements include the following:

 

  • High school diploma or GED required
  • Minimum of 2 years of inside technical sales or related experience
  • Proven sales and customer services skills.
  • Experience working in a process management system and priority setting.
  • Working knowledge of Microsoft Office; Word, Excel, and Outlook. 

If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.


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  • Company:
    Trane Commercial Systems
  • Location:
    Teterboro, NJ 07608
  • Job Status/Type:
    Full Time
    Employee
  • Job Category:
    Sales/Retail/Business Development
  • Industry:
    Manufacturing - Other
  • Occupations:
    General/Other: Sales/Business Development
  • Career Level:
    Entry Level
Contact Information
  • Company:
    Trane Commercial Systems
  • Address:
    Teterboro, NJ 07608
  • Reference Code:
    323400MON

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