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Installation Coordinator


Job Summary

Johnson Controls
Indianapolis, IN
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Installation Coordinator

About the Job

What you will do


The Installation Coordinator is the principle communication conduit and support for the National Accounts Manager (Sales) and the Customer with regard to the Field Installation Organization and Project Management Group.  The Installation Coordinator owns the sales support relationship and assists in the management of installations by focusing on backlog management using the Tyco Installation Portal (TIP).  It is the responsibility of the Installation Coordinator to make sure that the customer's expectations are clearly represented in the documentation provided and subsequently reflected in the Installation Coordination System.  The Installation Coordinator will work closely with the Field Organization to ensure on-time installation delivery and customer satisfaction.  This position focuses solely on those National Account customers.


How you will do it


  • Using the installation management tools, provide clear and accurate communication

  • Ensure that all new installations booked through the National Account Support Center are clearly represented in the backlog. 

  • Comply with all requirements for information including, but not limited to, various installation milestones, estimated closed date, customer due date, and permit information. 

  • Regularly review the installation backlog of assigned customer(s). 

  • Maintain regular contact with respective National Account Manager, assigned customer, and the Field Organization.  

  • When requested by the National Account Manager, participate in conference calls as required.  

  • Ensure general information and project status is documented  

  • Maintain all customer driven changes within TIP. 

  • Provide weekly customer reports. 

  • Ensure TIP record is updated immediately with records of all communication between Installation Coordinator and all internal and external customers. 

  • Act as the conduit between Field Organization, National Account Manager, Customer, and Project Management Group to resolve installation issues.                

What we look for



·              Two (2) years of customer service experience with a focus on logistics and planning.

·              Two plus (2+) years of experience as a coordinator or within a coordinator role, a plus.



·              Microsoft Suite (Outlook, Word, Excel) proficient

·              Professional Communication Etiquette (Verbal and Written)

·              Multi-tasking and Organizational Skills

·              Self-Motivated and Self-Driven

·              Positive attitude


At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.


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