Laureate Online Education, a division of Laureate Education, develops and supports leading distance-learning universities and businesses with the ultimate goals of increasing access to postsecondary education in markets worldwide and helping students reach their highest potential.

Under the general direction of the Course Production Manager, this position's primary responsibilities focus on performing tasks to allow for the on-time delivery of all Walden University and partner courses. Specific responsibilities include reviewing new course offerings as well as updating and preparing existing courses for launch. This position is responsible copying master classrooms into live sections prior to each term start. Responsibilities also include assisting Walden University faculty and staff members with technical support in the online delivery platform. This position is also responsible for assisting Walden University faculty and staff members with technical support in the online delivery platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform technical course setup, populate platforms with content (adhering to templates), proof them for completeness, and consult on Instructional Design and best practices for online learning
• Work with team to ensure that all courses are accurately prepared for launch in a timely manner
• Build and maintain virtual classroom environments by uploading or modifying course content
• Perform final course quality assurance (QA) and course review
• Collaborate with faculty and PS&D staff to provide feedback on necessary changes to course content
• Develop and manage relationships with faculty and faculty chairs to implement improvements to online courses and processes
• Collaborate as part of a project team with other internal and external stakeholders, including Editorial, PS&D, Multimedia, Video Production, Project Management, and Course Management (student support), and with University faculty, as necessary to define processes and models
• Provide Second Level Technical Support and generate course access accounts as necessary
• Complete special projects or assignments as required
  
  
  
  • Bachelor's degree required
  • Must be detail-oriented, organized, able to follow through on multi-step processes, and adept at multi-tasking
  • Must have strong interpersonal and communication skills
  • Must be able to act independently under general direction
  • Must work effectively as part of a team and be able to handle independent projects at the same time
  • Must possess technology skills and awareness as well as a willingness to troubleshoot user issues and solve problems
  • Must have an entrepreneurial mindset and adjust well to changing priorities and variable workloads
  • Experience with Instructional Design principles preferred
  • Experience creating courses and/or courseware in Blackboard, eCollege, and similar platforms in an academic setting is desired
  • Must possess a high degree of personal integrity and strong work ethic and be proficient in delivering sustained results
  • Knowledge of Desktop Tools and MS Office required
  • Knowledge of HTML and tools such as Dreamweaver desired
  • Must be ability to travel, as required
  • Bilingual English-Spanish language skills a plus
  Laureate Education, Inc., and all of it subsidiaries or affiliates, are equal opportunity employers. EOE
  
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