Job Purpose:
Serves customers by providing product and service information; resolving product and service problems; sell auto, homeowner, renters & boat policies. No life or health products.

Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information. You must be able to sell a high volume of auto policies.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Contributes to team effort by accomplishing related results as needed.

* You MUST have AUTO INSURANCE experience.

* You MUST have a valid 440 or 220 license.

 

Skills/Qualifications:
Customer Service, Auto Insurance Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking