ZC Sterling Corporation

ZC Sterling and its subsidiaries have served the mortgage industry for more than 30 years and the homebuilder industry for more than 55 years. ZC Sterling's philosophy of service-driven innovation is what makes us a leading provider of specialty insurance and outsourcing solutions provider for the mortgage, homebuilder and insurance industries.

ZC Sterling's industry-recognized serviced are provided by more than 1200 employees from offices across the country in Atlanta, Georgia; Irvine, California; West Hills, California; Raleigh, North Carolina; Jacksonville, Florida; Harlan, Iowa; Lincoln, Nebraska; Dallas, TX.

DESCRIPTION:

Works directly with the Business Unit, IT, the client and other internal departments to analyze, understand and document business requirements and implement solutions. Continuously strives to improve efficiency, reduce costs, ensure compliance with regulations, and work cooperatively and jointly to provide clients with quality service.  Successful candidates will offer a strategic perspective, sound business judgment, deep analytical capabilities, and a collaborative working style. They will possess strong intellectual curiosity, and a passion for achieving practical business impact.

ESSENTIAL FUNCTIONS:

• Research and analyze system and manual processes and prepare written recommendations for changes and/or improvements; work with various groups to ensure successful implementations.
• Support Project Managers by performing Business Process Reviews, analysis and performing client implementation processes.
• Assess, write and communicate business requirements and assist with the system design to ensure system functionality.  Evaluate and approve technical requirements.  Identify affected parties. Notify and educate involved groups.
• Participate in design of test plans and coordinate user acceptance testing to verify system continuity and integration as well as functionality.
• Perform detailed ad hoc analysis. Organize and write reports.
• Answer questions regarding system functionality and processing procedures and issues.
• Support Business Unit during implementation of new clients and services, including ad-hoc training as needed.
• Manage small to mid-size projects, following standard project management methodology.
• Manage activities to the standards of the company accepted Software Development Lifecycle requirements. 

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Commonly used and standard concepts, practices and procedures within the insurance underwriting/servicing field desirable.
• Knowledge of ZC Sterling best practices and standard procedures.

 Skills: 

• Working knowledge of testing methodologies and techniques. 
• Strong analytical abilities.  Must be capable of breaking problems into component parts and addressing each individual issue in order to develop an appropriate and thorough solution.
• Interviewing skills as related to requirements elicitation and data gathering.
• Self-motivated, deadline-driven with skills to manage multiple projects with competing priority.
• Detail orientation with the ability to understand how a process fits into the overall business model.
• Conduct research and analysis with minimal supervision.
• Facilitation Skills
• MS Office Suite including Visio diagramming software

 Abilities:

• Ability to effectively communicate with other employees and clients at all levels of the organization.
• Ability to complete assignments with independent thought and action within the scope of specific assignments. 
• Ability to understand technical functionality and documentation and produce non-technical documentation.
• Ability to work in a fast paced environment.
• Ability to draw conclusions from data gathered. Demonstrated critical thinking skills.
• Ability to learn and understand ZC Sterling business products and processes.
• Ability to identify potential problems and escalate as needed.
• Ability to work in a fluid environment and be open to change.
• Produce written documents with clearly organized thoughts using proper English construction, punctuation and grammar.
• Available for occasional short-term business travel.

EXPERIENCE & EDUCATION:   

• Experience in a consulting or process oriented business.
• Three to five years experience working in the insurance industry, preferably in personal lines home or auto. 
• Bachelor’s Degree from an accredited school or relevant experience.

At ZC Sterling, our employees are our greatest asset.

Like any company or individual, ZC Sterling wants to protect its assets. That’s why we offer a comprehensive and competitive benefit program to our employees.  Our benefits include Medical, Dental, company paid vision (employee coverage), STD, LTD and 2x’s salary life insurance.  We also offer:  Casual Dress, Discount Banking/Credit Union, Service Awards, Team & Individual Recognition Bonuses and Work/Life Balance.

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.