Paychex, Inc. is a leading national provider of payroll, human resource, and benefits outsourcing solutions for small- to medium-sized businesses. Paychex was founded in 1971. With headquarters in Rochester, New York, the company has more than 100 offices and serves more than 522,000 clients nationwide. FORTUNE magazine rated Paychex one of "100 Best Companies to Work For" in America for multiple years, most currently ranking #39 in 2009. We are currently seeking "Great People for this Great Opportunity."

SPECIFIC RESPONSIBILITIES

• Manages the Worker's Compensation Service, Renewal and Retention Teams to ensure client services standards are met. 
• Assists in the establishment of policies and implement all policies and procedures related to the workflow of  the Service Organization.
• Ensures product and department integrity by maintaining compliance with state, federal and insurance carrier guidelines, as well as standards set forth within the Paychex Agency Management Services and Human Resource Services.
• Works with Agency Compliance, carriers and Paychex Legal to ensure Federal/State regulation compliance is achieved
• Implements strategic business objectivesto help drive the overall objectives of the Agency.
• Reviews  business processes  to ensure accuracy, efficiency with productivity measures and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain a competitive advantage.
• Manages the call center handling inbound/outbound calls to ensure clients service standards are met.
• Develops and maintains relationships with Sales, Product Management, MMS, BWC, and Premier Operations, IT and Accounting partners to review key business inicators and implment the necessary process improvements to address issue and increase client services.
• Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately.
• Counsel and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
• Assists with the preparation of the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the  cost center(s).  Achieves cost center projections through labor expense and administrative expense controls.
• Manages  the Worker's Compensation Services, Renewal and Retention Teams to ensure client service standards are met.

POSITION REQUIREMENTS