Job Summary
This position is accountable for sales support, customer support, performance management, order entry, and administrative functions in support of assigned customer accounts. This position is the central focal point within the organization between all SPX departments and the international customer. The work performed under this position is a cradle to grave type of concept and starts with an international inquiry and ends when the product has been delivered to the customer.
Responsibilities
1.Provide prompt and courteous service to customers and affiliates by using superior communication skills to effectively listen, interpret and respond to customer needs to assure SPX's customer satisfaction objectives are achieved.
2.Enter quotes, customer data and orders into Baan. Maintain customer master details
3.Act as liaison between the customer and all internal departments.
4.Provide excellent and professional customer service at all times, including making decisions within general guidelines.
5.Provides Account Support through communication, technical skills, and problem resolution.
6.Ensure the customer is ordering equipment and product appropriate for their business needs. Communicating pricing, discounts, availability, and delivery information.
7.Recognize and act on sales leads or opportunities with help from account managers, product managers, program managers, and sales force.
8.Liaison with Program Management to ensure on time delivery and focus is upheld with Essential Tool Program orders.
9.Track and manage order shipments through communication with the International Traffic Departments in Owatonna and Romeoville.
10.Assist Account Mangers and International Sales Director to build positive customer relations through participation in customer meetings and visits and daily customer communications.
11.Provide follow-up on customer service issues, including tracking of shipments, etc.
12.Coordinate with Accounts Receivable and customers to ensure timely collection of payments.
13.Monitor performance and prepare reports on customer service metrics and other key performance measures.
14.Prepare documents that are required by SPX and the customer.
15.Monitor and manage Open Order Reports.
16.Support and participate in trade show activities.
17.Host weekly calls with our international subsidiaries during their working hours and continue to educate them on processes and changes.
18.Work with Sales Director to implement country specific programs that will target key business and sales revenue.
19.Comply with all USA export regulations and follow company s internal policies and procedures regarding export compliance. Work closely with the Export/Import Compliance department to proactively find process gaps and develop new processes.
20.All other duties as assigned.
Qualifications
Associates or Bachelors degree in business and/or related work experience in customer relations or sales.
At least 2 years of experience and knowledge in working with international business.
Proficiency in speaking a foreign language preferred.
Experience working with Microsoft applications: Power Point, Excel, Word and capable of learning BAAN or other new software as needed.
Excellent verbal and written communication skills. Ability to acquire and analyze information from a variety of sources and formulate and carry out a plan of action to resolve customer issues.
Able to tailor approach to audience and simplify communications for foreign customers.
Must have the ability to discuss problems and come up with creative solutions.
Demonstrated experience and success working in a fast paced and demanding environment.
Proven track record of meeting commitments with the highest standards of ethics and integrity.
A self-motivated, conscientious, team player with the ability to identify and develop solutions to business issues as they arise with a customer or internally.
Has the ability to work in a team environment and cultivate relationships with customers, coworkers, Business Team Leaders, and other parties as necessary.
Flexibility to meet the ever-changing business demands.
Results driven working style.
Ability to identify process gaps and solutions and document, communicate and train others on new processes.
Demonstrated customer service focus
Detail orientated and ability to think outside of the box.
Ability to juggle multiple priorities at the same time.
Efficient with time management and organization.
Knowledge of export laws and regulations and can accurately interpret government jargon.
Comfortable and able to work independently and with little work direction.
How To Apply
If you are open to pursuing this time sensitive opportunity, please complete an application online by clicking "APPLY NOW." To begin your application, we recommend that you either copy and paste your resume or upload your resume. This process takes approximately 5 minutes to complete. If you do not have a resume to upload, you may build a resume online; this option may take up to 20 minutes to complete. Thank you for your interest in our company.
