Job Information
  • Career Level:
    Experienced (Non-Manager)
  • Location:
    Kettering, OH 45429
  • Category:
    Customer Support/Client Care
Your career success story starts here
MWV has a career opportunity that will put you on the forefront of the best-known brands in the world. At MWV, we create packaging solutions that help shape some of the most recognized brands in the cosmetics and personal care, healthcare and pharmaceuticals, food and beverage, home and garden, media, specialty chemicals, and consumer and office products industries.

We've become a global leader in our industry by making our customers leaders in theirs. And every single one of our 21,000 employees is an essential part of this mission. Let MWV help you write your own success story.

International Customer Service Representative

MeadWestvaco Consumer & Office Products has the best recognized brands in the business. MeadWestvaco leads the North American and Brazilian stationery markets for school, home and business use – with products that help people organize, communicate, create and learn. Our customers, who range from office superstores to independent variety and stationery stores, have long relied on the success of our popular brands: AT-A-GLANCE®, DayRunner® and Columbian®. Our school stationery brands – Five Star®, Hilroy®, Mead® and Tilibra® – help students better organize their school work and focus on learning. Consumer & Office Products holds relationships with key licensors such as Thomas Kinkade, Disney, Nickelodeon, and Warner Bros.

MWV is an Equal Opportunity Employer.


CAREER OPPORTUNITY


As a member of MWV’s Consumer & Office Products Group, you will be responsible for handling all aspects of the daily order fulfillment process for assigned international regions from order receipt to delivery.

HOW YOU WILL IMPACT MWV


As an International Customer Service Representative, you will handle all daily activities associated with the order fulfillment process from order receipt to delivery which includes duties related to order entry, order review, and order tracking while ensuring customer satisfaction with our order fulfillment process through timely execution of daily job assignments summarized below. Additional accountabilities include, but are not limited to:

  • Resolve price discrepancies, resolving inventory shortages, tracking & expediting shipments, determining container loading, and processing returns

  • Ensure customer satisfaction by developing an in-depth understanding of customer processes, procedures and expectations regarding order fulfillment

  • Provide timely and accurate response to customer and sales force inquiries

  • Resolve internal issues that are adversely impacting the ability to deliver high levels of customer satisfaction

  • Provide proactive communication to customers, sales, and manufacturing


WHAT YOU NEED TO SUCCEED



  • Associates degree in business or related field is required, a Bachelors degree is preferred

  • Minimum of 2 years experience in customer service or inside sales

  • Import/export and international experience is desirable

  • Strong bilingual verbal and written skills in both English and Spanish

  • Understanding of NAFTA and CAFTA a plus

  • Understanding of International Financial Instruments (Letters of Credit)

  • Understanding of Shipping Terms (Incoterms)

  • Proficient in Microsoft Office software including intermediate to advanced skills in Excel is preferred

  • Knowledge of an enterprise resource planning ERP system and how it affects the supply chain is required

  • Knowledge of SAP system is preferred

  • Travel is minimal, less than 5% to domestic manufacturing facilities






To Apply for this position, please CLICK HERE


Status:
Full Time, Employee		 Reference Code:
580BR

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