Job Summary
- Company
- Fiserv Inc
- Location
- Salt Lake City, UT 84120
- Industries
- Computer Hardware
- Computer Software
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Education Level
- Bachelor's Degree
- Career Level
- Entry Level
- Job Reference Code
- TC29859
JR. Hardware Systems Analyst
About the Job
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry, Fiserv celebrates its 25th year in 2009. For more information, visit www.fiserv.com .
POSITION PURPOSE:
Fiserv a leader in the credit union industry is seeking a season Technical Support Analyst. This individual will provide technical support to our national client base with various flavors of IBM Unix, Windows operating systems as well as networking topologies
JOB RESPONSIBILITIES:
· Respond to information requests via telephone calls and emails customers and able to resolve customer issues in a timely and efficient manner.
· Make accurate entries of customer interactions (telephone and e-mail) customer support ticketing solution database (maintain records of telephone conversations, customer problems and resolutions).
· Diagnose between hardware and software issues and errors.
· Work in and troubleshoot in a wide range of current Microsoft operating systems.
· Is unable to resolve problems, escalate to appropriate group or person.
· On-call pager support
TECHNICAL REQUIREMENTS:
· Degree in Computer Science, System Networking or similar technical field or equivalent experience required.
· Solid understanding of routers and switches.
· Minimun 3 years experience with current versions of Windows XP, Windows Server 2003, Active Directory.
· Minimum 2 years experience working in Help Desk environment.
· Excellent analytical and problem-solving skills.
· Knowledge of network management/configuration
· Certifications and Linux experience a plus
· Experience with remote support tools
· Experience with Hardware maintenance, replacement and repair
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Customer Service,Information Technology
POSITION PURPOSE:
Fiserv a leader in the credit union industry is seeking a season Technical Support Analyst. This individual will provide technical support to our national client base with various flavors of IBM Unix, Windows operating systems as well as networking topologies
JOB RESPONSIBILITIES:
· Respond to information requests via telephone calls and emails customers and able to resolve customer issues in a timely and efficient manner.
· Make accurate entries of customer interactions (telephone and e-mail) customer support ticketing solution database (maintain records of telephone conversations, customer problems and resolutions).
· Diagnose between hardware and software issues and errors.
· Work in and troubleshoot in a wide range of current Microsoft operating systems.
· Is unable to resolve problems, escalate to appropriate group or person.
· On-call pager support
TECHNICAL REQUIREMENTS:
· Degree in Computer Science, System Networking or similar technical field or equivalent experience required.
· Solid understanding of routers and switches.
· Minimun 3 years experience with current versions of Windows XP, Windows Server 2003, Active Directory.
· Minimum 2 years experience working in Help Desk environment.
· Excellent analytical and problem-solving skills.
· Knowledge of network management/configuration
· Certifications and Linux experience a plus
· Experience with remote support tools
· Experience with Hardware maintenance, replacement and repair
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Customer Service,Information Technology
