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Job Summary

TriCom Quest
Torrance, CA
Electronics, Components, and Semiconductor Mfg
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
Some College Coursework Completed
Career Level
Entry Level
14.00 - 16.00 $ /hour
Job Reference Code
Contact Information
TriCom Quest
Phone:  310.715.3400

Customer Service / Receptionist (Some Japanese Skill Desired)

About the Job



An international manufacturing company (Electrical appliances) is seeking Bilingual Customer Service Representative.


Location:                      Torrance, CA

Position:                       Bilingual Customer Service Rep./ Receptionist

FLSA Status:               Long-Term Temp

Salary range:                $14 - $16/hr.

Monday to Friday:       9:00AM - 6:00PM



Interact with customers to provide information in response to inquiries about products and services and to handle and solve complains.


Job Description:

  • Answer all phone calls and greet visitors
  • Receives customers’ inquiries by telephone and Email, provides information requested
  • Educate customers about terminology, features and benefits of products
  • Issue Return Authorizations and provide instructions for repairs and inspections
  • Resolves customer questions related to products and product warranties
  • Input warranty cards
  • Log in all incoming and outgoing phone calls
  • Communicate with Customer Service Department in Japan as needed
  • Other related duties



Job Requirements:

  • Excellent communication skills in English
  • Some Japanese communication skills required
  • Ability to speak Chinese or Korean is a plus
  • Receptionist or Customer Service experience is required
  • Customer Service experience in a manufacturing company is plus
  • Great customer service skills
  • Proficient in MS Office (Especially strong Excel Skill is needed)
  • Good phone manner and problem solver
  • Detail oriented, organized, and strong with numbers




About Us:

For more than a decade, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level — from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment “crowd” is our service. Whether you’re hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.


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