Job Summary:

The Jr. Network Support Analyst's responsibilities include but are not limited to; installing, maintaining, and monitoring systems related hardware and software.

Primary Responsibilities/Objectives:

·         Workstation/Laptop/Printer installation, configuration, maintenance, and troubleshooting

·         Workstation/Printer relocation

·         Workstation Image creation and maintenance

·         Software Package creation and deployment

·         Server configuration, installation, maintenance, and troubleshooting

·         Active Directory Users and Computers Management

·         Antivirus and patch management

·         Monitor helpdesk queues, process tickets, and interface with users in fixing issues

·         Basic Network Troubleshooting

·         Manage Data Protection Managers(DPM)  scans, issues, and requests

·         Processes Service Desk tickets for the Network Support team

·         Monitor Backups

·         File Server administration and permissions

·         Assist with communication between other IT teams

·         Diagnose phone/VoIP issues

Disclaimer:

The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Core Competencies:

·        Highly self motivated and directed

·        Keen attention to detail

·        Knowledge of Microsoft Windows Server environments

·        Familiarity with Microsoft Exchange management

·        Basic understanding of networking structures, theories, principles, and practices

·        Ability to conduct research on issues related to job specification, standards and products as required

·        Good written and oral communication skills including technical documentation

·        Ability to present ideas in user-friendly language

·        Proven analytical and problem-solving abilities

·        Ability to effectively prioritize and execute tasks in a high-pressure environment

·        Strong customer service orientation

·        Experience working in a team-oriented, collaborative environment

Education

·        College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.

Preferred Qualities:

• Meticulously detail oriented
• Cautious
• Consistent
• Tenacious
• Sense of craftsmanship
• Ability to manage a project
• Motivated self-starter

Heartland Qualities:

• Uncompromising honesty
• Approachable and willing to offer helpful solutions
• Ability to search relentlessly for better solutions
• Must handle constructive feedback well

 HPS offers a competitive salary and comprehensive benefits package to qualifying employees. 

EOE M/F/D/V