Job Title:Junior/Mid Level Storage Administrator - Syracuse, NY
Job Number:0900BTH

Job Category:Systems
Primary Location:USA-NY: NEW YORK-SYRACUSE
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Travel:No Job Posting:2009-Nov-18
Description

• This position is responsible for fulfilling workflow activities for the Storage Team account. This person will be located at the Syracuse, NY site, remotely reporting to the Storage management team
• Provide support to CSC and customer operations and service delivery staff as well as customer and CSC leadership team
• Proactive trending analysis and forecasting to facilitate storage request management and strategic planning for short and long-term storage systems.
• Manage storage inventory & procurement of additional storage and backup equipment for day to day use and internal storage project related efforts.
• Proactively interact with all levels of management on the customer as well as the CSC team.
• Periodically support billing audits for storage systems and identify and fulfill any FAIR requests if necessary.
• Support the SAR, GCAPS, NSR and process for new storage and backup installations.
• Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
  
• Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
  
• Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters.
  
• Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.
  
• Installs, tests, upgrades and configures system files and services to enhance performance.
  
• Utilizes standard corporate tools to record change and problem activities for tracking purposes.
  

• Bachelor's degree or equivalent combination of education and experience
  
• Bachelor's degree in computer science, or related field preferred
  
• Two or more years of experience with computer systems or networking
  
• Experience working with computer hardware for installation and upgrades
  
• Experience working with software installation/upgrading procedures
  
• Experience working with file and system maintenance procedures
  

• Microsoft Windows 2000/2003 Server OS: 1-3 Years experience
• Wintel Server Hardware Support: 1-3 years experience
• Microsoft Active Directory: Minimum 1-3 Years experience
• Good organization skills to balance and prioritize work
• Analytical and problem solving skills to troubleshoot systems problems
• Communication skills for to communicate with support personnel, customers, and managers
• Ability to work independently and as part of a team