Junior Systems Analyst

Status:Full Time, Employee
Job Ref Code:090048085
Job Location:Wilmington, DE 19801

JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.
If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com < http://www.jpmorganchase.com >.

 
The Process Analyst Sr. shall independently perform analysis and complete the necessary business documentation to support the rationale for implementing and validating complex changes to multiple business processes and applications.
 
The candidate shall independently:
·          perform in-depth analysis, recommend solutions, and drive decisions from business concept to implementation
·          prepare a comprehensive list of business documentation to support production changes
·          be an active and engaged participant throughout all phases of the software development life cycle (SDLC)
·          maintain a scorecard to evaluate the health of multiple processes and applications
·          communicate effectively with process owners and key business stakeholders
 Issue/Event Management:
o     review new system issues, determine severity of issue, work the issue to resolution, and provide timely updates to management and stakeholders
Defect Management:
o     support ISQA and UAT during testing execution by answering questions and ensuring issues and concerns are addressed
o     work with the development and testing teams on active defects to ensure comprehensive documentation and a quick/satisfactory resolution
 Manage New Request Inventory:
o     work with business partners on new requests.  This entails documenting new requests and asking the appropriate questions to assess complexity and possible solutions
o     develop business requirements and business case for new requests to ensure appropriate prioritization
o     participate on Supply Chain Teams/Task Forces for potentials system enhancements
o     maintain prioritization scoring processes as well as prepare for/lead prioritization discussions with process owners and key stakeholders
o     work with Process Engineers/System Analysts to develop the appropriate solution 
 Implementation Management:
o     work with training/communication team to ensure end user readiness for all production changes
o     develop and manage the execution of a Pilot Plan to validate changes in a controlled environment prior to full implementation
o     develop and manage an Implementation Plan to ensure all changes and timelines are communicated and coordinated prior to implementation
o     develop and execute a Validation Plan to ensure new changes as well as all processes and applications are functioning properly after implementation
o     submit, represent, and manage the appropriate Change Management Documentation
o     work with operational sites and specific units for Pilot and Production Implementation to ensure the application is working correctly
 Analysis and Design:
o     Assist Process Engineer and System Analysts on application design and functional documentation.  This includes reviewing documentation for accuracy and ensuring that the appropriate traceability has been completed



 Proven ability to work independently

·          Strong oral and written communication skills
·          Strong analytical skills with a continuous process improvement mindset
·          Excellent problem solver skills: comprehensive, clear and concise
·          Excellent organizational and time management skills
·          Detail oriented
·          Strong decision making ability
·          Strong networking skills
·          Experience working on and with geographically disperse teams
·          Ability to work with individuals at all levels of the organization
·          Four to five years of Process or Business Analyst experience, with 2+ years in Credit Card
·          Working knowledge of Office Professional Suite
·          SQL or SAS experience desired
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
 

 

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.