As a member of the knowledge management core team, the Knowledge Management Specialist is responsible for supporting the design, development, implementation and ongoing optimization of global knowledge management solutions for Honeywell Building Solutions, with the mission of "leveraging what we know" to accelerate growth and profitability of HBS.



Key responsibilities include:



Taxonomy and Content Management

• Participate in designing and implementing HBS-wide knowledge taxonomy with stakeholder input and prudent ongoing governance.


• Ensure relevance, accuracy, timeliness and usability of HBS Knowledge Base content across multiple domain libraries.


• Perform the ongoing tasks of content development, validation, editing/publishing, tagging, and archiving of HBS-wide knowledge base libraries.
  

Tools & Systems

• Document system requirements for Knowledge Management, Search & Reuse, Content Management, and Collaboration solutions with stakeholder input and informed by industry best practices.


• Participate in the selection, design, development and implementation of appropriate tools and sustainable KM infrastructure.


• Manage configuration, user roles & permissions, administration, user support, fixes and enhancements with support from IT and related technology partners/providers.


• Develop and implement templates for structured content creation, content mining, life cycle management, user feedback, and so on.


• Ensure effective system documentation.
  

Process & Methodology

• Execute best practice methodology for taxonomy development, content creation, content management, knowledge gathering/sharing, and collaboration capabilities.


• Define roles, responsibilities and best practices for key constituents such as KM core team members, KM specialists, editors/publishers, content domain owners/SMEs, contributors, consumers, IT partners and business leaders.

Organizational Alignment and Adoption

• Collaborate with KM Steering Committees, Subject Matter Expert (SME) communities and KM User Communities


• Provide user training on tools, processes, methodologies as needed


• Evangelize KM solutions and best practices to support a knowledge-driven business culture


• Monitor key KM metrics and drive continuous improvement to optimize business impact of KM initiatives
  

• Bachelor's degree and 3 years of professional experience in relevant field such as business, IT, technical writing, or library science.


• 1 year experience in technical settings such as building automation, engineering or IT industries.


• Ability to travel and handle evening & weekend work hours as needed in a globally distributed work environment.

Preferred Qualifications:

• Extensive hands-on experience with technical writing, editing, publishing, and content management.


• Exceptional writing, editing, and content life cycle management skills.


• Experience managing knowledge base, communities of practice, or content management solutions.


• Participation in cross-functional initiatives in large global organizations with emphasis on business process improvement, cultural transformation as well as technology adoption.


• Aptitude to understand and communicate complex technical content.


• Highly self-motivated and dedicated professional. Resourceful, integrative thinker with excellent teamwork and interpersonal communication skills.


• Familiarity with Web 2.0 collaboration technology.

 

Additional Information:

• Travel Percentage: 25%