SUMMARY OF POSITION
This position is for a senior level IT technical professional. The position will support a large technology infrastructure which includes 800+ end users resident on our 90 acre corporate campus and 20+ remote U.S. offices. Technology within the infrastructure includes (but not limited to) MS Server 2003, SQL, VMWare, HP EVA SAN, HP blade servers, Cisco Switches on a Layer 3 network and Cisco Wireless.
BASIC QUALIFICATIONS
· AS or AA in Information Technology or related degree
· At least 3 years in a professional IT capacity
· At least 1 year in a supervisory, team leader or management capacity
· Proven track record in project management
· Systems Management experience
· Active Directory experience
· MCSA (Server 2003) or MCTS (Server 2008) Certification
· Experience with ITIL best practices
· Strong problem solving skills
· Proven ability to balance, prioritize, and organize multiple tasks
· Excellent interpersonal, written, and oral communication skills
PREFERRED QUALIFICATIONS
· BS in Computer Science or related degree
· At least 5 years in a professional IT capacity
· At least 2 years in a supervisory, team leader or management capacity
· MCSE (Server 2003) or MCITP (Server 2008) Certification
· CCNA Certification
· ITIL Foundations or ISO 20000 Certification
· CAPM or PMP Certification
DUTIES AND RESPONSIBILITIES:
· Team lead for the infrastructure technical team (includes AD, file servers, LAN, SAN, etc.)
· Includes AD, file servers, LAN, SAN, etc.
· Hardware & Software
· Systems management
· Diagnose and resolve complex infrastructure problems
· Design, architecture and implementation of new technology initiatives
· Provide proactive reporting of system capacity and capacity planning
· Respond to incoming support requests via ticketing system, phone calls and e-mail in a timely manner
· Maintain a high level of detailed documentation
· Maintain an up-to-date level of expertise
Number of Direct Reports: 0
Approximate Number of Indirect Reports: 0
~MMTM~
