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Job Summary
- Company
- LearnShare
- Location
- Toledo, OH 43604
- Industries
- All
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Education Level
- High School or equivalent
- Career Level
- Experienced (Non-Manager)
- Salary
- $30,000.00 - $45,000.00 /year
Salary commensurate with experience
LMS Application Support Analyst
About the Job
This position provides customer service, technical support, and training for the day-to-day operation, maintenance, usage, and administration of Learning Management and/or Talent Management Systems.
Principal Accountabilities
- Serve as the primary point of day to day contact between clients and LearnShare
- Provide technical support/End User Troubleshooting - resolving issues related to system or course performance and tracking; second level resolver on user access issues.
- Consult with clients to define solutions to issues, and reporting requirements.
- Maintain system configuration, user interface look-and-feel, site permissions, content, and access
- Provide training to client system administrators via web conference tools (i.e. Webex/AdobeConnect)
- Manage case tracking/application issues list with clients, and work with development team to resolve.
- Work with clients, business partners and participants to manage enrollments and communications to participants and follow-up to ensure quality execution of training.
Qualifications
- 2-3 years experience working in a technical help desk environment or bachelors degree in IT related field
- Excellent teamwork, verbal and written communication skills (including the ability to explain technical concepts in non-technical terms)
- Excellent Project and time management skills
- Comfortable working in a rapidly changing environment
- Customer service mindset
- Ability to work effectively with all levels of management, staff, customers, and vendors
- Strong attention to detail, critical thinking and analysis skills
- Available for minimal travel as business requires
The following qualifications are a "plus":
About Learnshare
LearnShare is a technology company that specializes in the development and implementation of integrated software and related professional services to provide customers with tools to manage the performance and build the talent of their workforce on a global scale.
LearnShare provides talent management software solutions that enable Fortune 1000 companies to measure, motivate and manage the development of their most important asset. The brainchild of distinguished human resource professionals - not software developers - LearnShare uses a proprietary process to adapt its flexible, integrated suite to the unique needs of its clients.
