Careers with momentum
From your very first day at HP, you'll notice it-we do things differently around here. You'll be challenged to lead from day one, and rewarded when you do. Because we're in over 170 countries around the world, your work will have a real impact on the lives of people everywhere. We're developing truly remarkable technologies like hardware that thinks for itself and nanotechnology applications that are years ahead of the competition. So bring your passion to HP; together there's no telling what we can achieve.
LTE - Field Technical Support Rep I
Job Number: 351317
HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.
This position includes a Company car
This position will serve the Colorado Department of Health and Human services account
Candidate must be willing to travel within the state of Colorado
Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience
Knowledge and Skills Required:
Thorough knowledge of organization and policies
Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
Ability to build and maintain ongoing relationships with customers, peers and support partners
Ability to perform while under high-pressure situations
Critical Competencies to Drive Business Results:
Technical Breadth/Depth
Actively builds deeper technical depth in area-of-expertise, and expands knowledge base through development of associated but unfamiliar areas
Service Opportunity Review
Understands HP's installed base and the range of service contract coverage available, and applies this knowledge to advance and expand opportunities
Customer Experience Management (remote)
Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support
Customer Troubleshooting/Compliance
Acts quickly to resolve customer issues in a way that retains trust and maintains delight with HP
Customer Technical Information Sharing
Builds trust & confidence in HP's technical consultative capabilities through education & assistance
Services Support Policies & Procedures
Applies understanding of HP service organization and functions to support internal and external customer requests
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services/Business Unit solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HP Services/Business Unit solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HP Services, other Global Business Units, or HP's partner strategies
HPS/BU Implementation
Understands the strategy and customer requirements involved in deploying software solutions
Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Company: HP
Location: Denver, CO 80201
Status: Full Time, Employee
Job Category: Business/Strategic Management
Occupations: General/Other: Business/Strategic Management
Career Level: Entry Level
Industry: All
See all Hewlett-Packard / HP opportunities
© 2008 Hewlett-Packard Development Company, L.P. The Hewlett-Packard Company is an equal opportunity employer,
dedicated to workforce diversity.
- Support on Desktops, Laptops and Notebooks.
- Microsoft experience preferred
- Desktop and laptop new deployment experience preferred.
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
- Provide software service, postsales or service delivery support for local accounts on standard systems
- Respond to service, product, technical, and Customer relations questions
- Team/call leader acting as a technical resource/mentor to others in the onsite Volume Service Business
- Escalation direction for Volume Service Business
This position includes a Company car
This position will serve the Colorado Department of Health and Human services account
Candidate must be willing to travel within the state of Colorado
Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience
Knowledge and Skills Required:
Thorough knowledge of organization and policies
Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
Ability to build and maintain ongoing relationships with customers, peers and support partners
Ability to perform while under high-pressure situations
Critical Competencies to Drive Business Results:
Technical Breadth/Depth
Actively builds deeper technical depth in area-of-expertise, and expands knowledge base through development of associated but unfamiliar areas
Service Opportunity Review
Understands HP's installed base and the range of service contract coverage available, and applies this knowledge to advance and expand opportunities
Customer Experience Management (remote)
Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support
Customer Troubleshooting/Compliance
Acts quickly to resolve customer issues in a way that retains trust and maintains delight with HP
Customer Technical Information Sharing
Builds trust & confidence in HP's technical consultative capabilities through education & assistance
Services Support Policies & Procedures
Applies understanding of HP service organization and functions to support internal and external customer requests
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services/Business Unit solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HP Services/Business Unit solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HP Services, other Global Business Units, or HP's partner strategies
HPS/BU Implementation
Understands the strategy and customer requirements involved in deploying software solutions
Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Company: HP
Location: Denver, CO 80201
Status: Full Time, Employee
Job Category: Business/Strategic Management
Occupations: General/Other: Business/Strategic Management
Career Level: Entry Level
Industry: All
See all Hewlett-Packard / HP opportunities
© 2008 Hewlett-Packard Development Company, L.P. The Hewlett-Packard Company is an equal opportunity employer,
dedicated to workforce diversity.
