The Manager, Applications is responsible for all aspects of the applications and systems supported by Information Technology, including data quality, maintenance and end-user support. He/she is responsible for effectively allocating resources, prioritizing workload, monitoring system and staff performance, and providing expertise on applications related matters. The Manager, Applications also is responsible for understanding the specific needs and interests of the business unit/field and how they relate to their particular applications portfolio, while ensuring compliance with all Hoag Hospital (Hoag) Information Technologies (IT) policies and procedures.

Essential Functions: Will be responsible for 3 direct reports - all technical roles that configure the solutions, write the integrations, and change the parameters of the applications.

Overseeing the delivery of application-based services

Maintaining the integrity of electronic data by creating and adhering to process methodologies and policies and procedures for software support and maintenance.

Assessing the priority of incoming work requests and assigning work requests to the appropriate staff.

Assuring the effective integration and utilization of installed application capabilities.

Working with IT and business leaders to identify current and future information needs and opportunities for the organization.

Participating in the development of strategic and tactical plans and business process re-engineering for the applications group.

Providing leadership guidance to influence adherence to the Hospital and IT-specific goals, objectives and strategic plans.

Managing an associated zero-based operating budget and assuring adherence to approved budgets.

Working directly with IT vendors on estimates, quotes and contracts for vendor-related software, hardware, services and other system-related costs

Evaluating staff competencies and performance.

Working closely with IT and business users to provide subject matter knowledge and other input related to the design, implementation, integration, testing and deployment of applications.

Coordinating recommendations for application improvements with the Client Relations team.

Managing resources that provide end-user support.

Mentoring and cross-training staff to assist in their career development, improve job satisfaction, and increase the collective expertise of the IT department.

Leading and/or participating in small to medium-sized projects.

Position may require travel between various Hlocations and its affiliates.

Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued cellular phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1 ½ hours of being called or paged to respond.

Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.

Position is located in a support department which operates a call center 24 hours a day, seven days a week to provide support and service. Operations include 1st, 2nd and 3rd shifts.

Employees may be required to pick up shifts outside of their standard assignment for coverage due to vacations, holidays, staff shortages, or other special circumstances as determined by leadership.

Position is located in a support department which operates 24 hours a day, seven days a week to provide support and service. Employees may be asked to provide coverage outside of their standard work schedule to provide coverage for go-lives, vacations, holidays, staff shortages or other special circumstances as determined by leadership.

Use communication and team work skills to maintain successful working relationships throughout the organization. Listen effectively, builds strong relationships, maintains good rapport, and openly shares best practices, tools and expertise. Treat others with respect and values their input and opinions.

Take ownership of department success and goal achievement. Encourage others to be proactive and have a positive attitude. Help other team members when needed.

Promote patient, physician and employee satisfaction by uncovering customer needs through open-ended questions, clarifying expectations and anticipate the need for resolution. Follow up by communicating with customers in a timely manner, even if the issue is not resolved.

Treat all visitors, internal staff and external clients with clients core values by demonstrating excellence, respect, integrity, patient centeredness and community benefit.

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.

Minimum five (5) years of healthcare information systems work experience within the specific application portfolio as assigned

Minimum three (3) or more years experience managing, leading or coordinating IT applications staff

PMP or other accredited Project Management certification

ITIL certification

Program management experience, and/or experience managing multiple application threads/projects at one time.

Minimum five (5) years experience supervision experience in an IT environment