Summary                   
The selected candidate will be responsible for the deployment, integration, and maintenance of operations support systems (OSS) for the company's service network, engineering, and operational departments. The individual will serve as the solutions architect and business analyst across a converged network and various system interfaces.  This position will require an understanding of existing and new products, services, and processes within Hawaiian Telcom and use that knowledge to implement and maintain system solutions with strict deadlines. The candidate will leverage leadership and a variety of technical skills to work across internal groups as well as with vendors and industry partners to support service offerings and infrastructure capabilities.

Essential Duties and Responsibilities
- Design, implement, and maintain operational support systems, and develop programs for web-based applications that accounts for current business processes.
- Anticipate network requirements and have systems in place in time to meet customer needs.
- Cross-train peers and others to perform maintenance and development functions of operations support systems
- Implement procedures for non-technical individuals and departments to use a system for automation or delivery.
- Utilize systems and develop processes or controls which reduce unnecessary capital costs or expenses. Create reports which show additional marketing or revenue-generating opportunities to management teams or focus groups.
- Perform proof of concept testing and validation of applications.
- Serve as a solutions architect and business analyst for upcoming projects.

Supervisory Responsibilities                  
This position has no supervisory responsibilities.

Competencies                       
- Teamwork - Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives
- Expert levels of problem solving and analytical - Ability to analyze complex, detailed structures
- Expert levels of writing skills - Ability to communicate effectively through concise writing.
- Strong sense of accountability, responsibility, dedication and commitment.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks
- Process oriented - Knows and understands how to identify, analyze, and create efficient scalable and repeatable processes
- Ability to work independently with minimal direction and/or follow-up.
- Ability to work with abstract concepts that require interpretation, extrapolation or logical derivation principles.
- Critical decision making processes (makes sound, well informed, fact-based decisions)
- Results driven with a sense of urgency
- Change management - Adapts to new information, changing conditions, or unexpected obstacles
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality
- Possesses the appropriate level of technical/functional expertise and knowledge
- Understands and applies procedures, regulations, and policies related to areas of specialized expertise
- Utilizes technology-based tools and processes
- Continuous learning and development through courses or self-teaching
- Customer service orientation
- Ability to work with various people under extremely stressful conditions
- Ability to communicate with brevity and clarity orally and through written communication to management, co-workers and external customers
- Ability to deal effectively and courteously with all levels of customers

Qualifications

A. Education: 
- A Bachelor's degree in Computer Science or Management Information Systems and a combination of directly related work experience commensurate to 4 years experience in operations support systems.
- Minimum of 6-8 years experience with implementation, design, or maintenance of operations support systems.

B.  Work experience:
-       Experience in a variety of telecommunications field operations concepts, practices, and procedures.
- Work experience in a telecommunications regulated environment.
- Experience in training maintenance and development functions of operations support systems.
- Demonstrated experience in developing processes or controls to reduce capital costs and/or expenses.

C. Computer / Technical Skills:               
- Advanced working knowledge in the use of all MS Office Professional applications
- Advanced working knowledge in telecommunications applications and languages from at least one carrier-class vendor (e.g., Nortel, Alcatel-Lucent, Tellabs, Adtran, Fujitsu)
- Advanced working knowledge in at least two inventory and/or engineering systems (e.g., AAIS, Granite, G/COMMS, COEMOD/COEP)
- Advanced working knowledge in at least two fault management, performance management, or element management systems (e.g., Netcool, AMS, Netsmart)
- Advanced working knowledge in dispatching or trouble management systems (e.g., Remedy, AWAS, 4TEL/Celerity, REACT)
- Advanced working knowledge of at least one database platform (Oracle, Informix, Access, SQL)
- Advanced working knowledge of at least one server operating system platform (Windows or Unix based)
- Advanced working knowledge of at least one programming language (C++, Java, Perl)
- Working knowledge of XML/SOAP, CORBA, and SNMP highly desirable

Physical Demands

- Work may be performed at various locations under varying conditions
- Will require late hours and weekends to complete assignments and projects.
- 24x7 availability required
- Will require sitting, lifting/carrying supplies and material of up to 75 pounds
 
NOTICE:

This job description provides a general description of the common duties performed by a person in this position.   It does not include every possible duty an individual in this position may be asked to perform and is not all encompassing.   Jobs also may require "other duties as assigned" and such assignments are considered part of this position¿s job assignment.   This job description is provided as a general summary and does not constitute a contract for employment, and does not in any way alter Hawaiian Telcom's employment-at-will relationship with any employee in this position.