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Lead Quality Engineer


Job Summary

Salisbury, NC
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Lead Quality Engineer

About the Job


Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?


What we offer

The Lead Quality Engineer will be responsible for ensuring and improving overall quality levels of products manufactured at the Salisbury, NC facility. The Quality Engineer will report to the Quality Manager and will oversee the day to day problem solving, root cause analysis (RCA) and process improvement activities that result in higher outgoing quality levels.
Key areas of focus will be resolving customer complaints, nonconforming material processing processes, continuous process improvement, data collection/analysis, leading structured problems solving initiatives, utilizing six sigma tools and methodologies, CAPA, quality training and communication efforts
The incumbent must be a self-motivated, proven problem solver that can lead and work readily with multi-disciplinary teams to address customer complaints and concerns, or to complete projects related to the achievement of established quality improvement objectives.
Duties and Responsibilities\:
Coordinate customer complaints.  Lead investigations with cross-functional teams including manufacturing, product development, sales, customer service and technical service.  Utilize standard work processes combined with agreed upon customer formats and protocols when required.  Facilitate problem solving sessions, progress review meetings or telephone conferences. Facilitate access to key information, samples, or other resources needed to achieve success. Determine root cause and corrective actions and develop project plans to drive change. Report monthly progress metrics.
Lead investigations to troubleshoot plant issues and reject batches.  Utilize statistical analytical techniques to identify sources of variation and opportunities to improve.  Determine key causes of out of spec batches and work to implement effective countermeasures to reduce/eliminate over time.  Determine root cause and corrective actions and develop project plans to drive change.  Report monthly progress metrics.
Manage the blocked inventory process in the plant.  Reduce blocked stock plant wide by agreed upon percentage metric.  Check for inventory accuracy on blocked stock/ make corrections as required.  Work with QC Supervisor to identify rework opportunities in schedule and work with Operations to maximize reincorporation into product stream.  Work with Material Review Board to obtain timely dispositions on blocked stock.
Coordinate completion of customer surveys, quality manuals and agreements.
Coordinate document control for plant in Henkel’s database.
Work with floor supervisors and operators to develop a list of continuous improvement initiatives for the plant.  Prioritize initiatives and follow up on actions to ensure completion. Determine necessary resources and costs to complete initiatives.  
Participate as a member of the internal audit team.  Conduct internal audits, assign and drive corrective action tasks to completion, and perform verification and effectiveness reviews as required.
Who we are looking for
Bachelor's Degree in Engineering, Chemistry or relevant Science discipline
3-5+ years experience within chemical manufacturing or closely related industry
Knowledge and experience with ISO/QS standards (ISO 9001, ISO 14001 and OHSAS 18001)
Experience utilizing Six Sigma, 8D, and A3 tools preferred
Proven success troubleshooting complex problems within manufacturing environment
Ability to perform root cause analysis, resolve customers quality complaints while working cross functionally with operations
Effective communication and collaboration skills across all levels of the organization
Excellent project management and organization skills
Adhesives, sealants or coatings experience preferred
cGMP and SAP proficiency is a plus
Willingness to travel occasionally, up to 10% 
Physical Requirements\:
The employee will work in an office and manufacturing plant atmosphere with occasional travel to customer or supplier manufacturing sites to support and/or audit. There are no specific physical requirements for this job.
The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Apply online if this sounds like your next challenge. Click on apply and get one step closer to starting your new job at Henkel.
Discover more\: www.henkel.com/career


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