Ready to Change Gears?

Percepta is currently looking for an enthusiastic Litigation Analyst who knows how to balance having fun while working hard. If you enjoy a fast paced environment and working with a great team, keep reading! Percepta excels at providing outsourced customer contact and auto dealer services including concern resolution, technical support, sales and marketing support and business process management. Our customer relationship management professionals drive effective multi-channel customer relationships from 10 locations worldwide.

Position Summary

The Litigation Analyst is responsible for investigating and resolving legal contacts in a timely and professional manner. The Litigation Analyst is also responsible for learning and executing the complete product liability handling processes and meeting expected customer service levels and business performance goals.

What You’ll Do

• Investigate and resolve legal contacts
  
• Responsible for contacting customers, dealerships and other entities to investigate and respond to complaints
  
• Coordinating vehicle inspections
  
• Proactively handle pre-litigation matters to best serve the customer while also benefiting the company
  
• Handle difficult calls

What You Have

• Paralegal or claims adjusting background required
  
• Ability to manuver through various systems
  
• Display professionalism and a positive attitude
  
• Strong written and oral communication skills
  
• Time management and organization skills
  
• Willingness to take on new assignments

What We Offer

• Health benefits for full time employees including Medical & Dental coverage.
  
• Plans for time off including vacation and sick time.
  
• Auto discounts.
  
• Discounts with local businesses and entertainment venues.
  
• Great employee recognition events and various rewards and recognition programs.

As a Percepta employee, you will experience a work environment that is built on a foundation of the following values:

Treat people with dignity and respect.

Demonstrate integrity in the way we conduct business and treat each other.

Promote effective teamwork and open communication.

Be proactive.

Continually innovate and improve.

Execute with commitment, speed and quality.

Foster, embrace and reward a performance based culture

If you would like a career that places you in the driver’s seat please follow the link to apply online!