Legal Specialist

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
 

Principal Responsibilities

• Communicate with Consumer and/or Consumers' Representative by telephone and written correspondence to attempt to bring resolution to unpaid accounts.  Use dialer technology to contact Consumer.


• Counsel delinquent account Consumers to assist in finding funds to meet debt obligations.


• Assign files to law firms based on Consumer's location.


• Monitor law firm assignment to confirm proper placement.


• Monitor acknowledgements from law firms of assignment receipt and file as necessary.


• Review all legal documents for accuracy and legal compliance from law firms prior to forwarding to the Client.


• Forward legal documents for notarizing and send processed legal documents to Attorneys for authorization to proceed with lawsuit.


• Complete standard legal documents and send prepared legal documents to Client for review and approval.


• File and maintain all documentation in Consumer files.


• Field all questions from and give instructions to law firms regarding assigned cases.


• Calculate court costs and Attorney fees.  Request payment checks to be sent to Attorney.


• Provide status reports and Attorney performance feedback to Management on a weekly basis.


• Monitor status updates and check requests for law firms.


• Review bankrupt and deceased account files returned by law firms.


• Contact Clients for settlement approvals.


• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.


• Knowledge, understanding, and compliance with NCO policies and procedures.


• Maintain knowledge of functional area and company policies and procedures.


• Provide feedback to management concerning possible problems or areas of improvement.


• Make recommendations to implement improved processes.


• Perform other duties as assigned by management.

Qualifications

• High School Diploma or General Education Development (GED) certificate.  Associates' or Bachelor's Degree preferred.


• Previous legal experience preferred. 


• Ability to maintain the highest level of confidentiality.


• Excellent personal computer skills including Microsoft Office.  Knowledge of Excel, Access, Word, Outlook, and the Internet required.


• Excellent interpersonal, written, and oral communication skills.


• Ability to work in a team fostered environment.


• Ability to work in a multi-tasked environment.


• Ability to prioritize and organize work.


• Ability to adapt to a flexible schedule.