Modis is seeking experienced Help Desk Analyst for one of their clients
Modis has been tasked by one of their most respected clients to identify the following due to expansion of their enterprise support center. Our client anticipates the addition of Level/Tier 2 Help Desk professionals due to growth and the need to maintain the utmost level of professional support.
Responsibilities include:
- Trouble Shooting of Virtual Access and Connectivity
- Responsible for 2nd level support (50% phone/50% hands-on)
- Write concise support tickets and follow up on tickets in a timely matter
Required Experience & Skills
Ø Professional and customer centric
Ø Experience handling 30+ in bound calls per day
Ø Support of basic Microsoft Applications and related issues
Ø Password resets and Mapping drives
Ø MCP or A+ Certifications are a plus
Ø Resolve general network connectivity issues including VPN
Ø 4+ years of Help Desk Experience
Modis Information Technology is one of eight lines of business under the MPS Group. The MPS Group is a publicly traded company, doing business in Europe, Canada and the United States. We employ over 1,500 internal employees, more 10,000 consultants and place thousands of direct employees with our clients on a monthly basis. I invite you to learn more about the opportunities that are available with our clients. For immediate consideration for this opportunity, please email your resume to Erik.Molt@Modis.com
