Since 1995, Syclo has helped over 750 companies streamline workflow and improve productivity with its innovative mobile solutions and first-in-class execution expertise. Syclo is an industry leader developing cross-platform mobile apps – running on iPhone, iPad, Windows phones, Windows tablets, Android phones and Android tablets – for enterprise customers using SAP and IBM IT solutions.  Currently, Syclo has an immediate need for a Level 2 SAP Technical Support Specialist who will be based at our world headquarters in Hoffman Estates, Illinois.

The Level 2 SAP Technical Support Specialist is accountable for providing 2^nd level technical support for all Syclo software products.  2^nd Level support is defined as issues that cannot be resolved by first level support.

***Please note that we are NOT looking for a Network Administrator, LAN Administrator, PC Technician, System Administrator, or Desktop Support.  This is a Software Support position, which requires experience in coding.***

Responsibilities

• Troubleshoot problems as they relate to Syclo software with external customers
• Research issues with 1^st level customer support, customers, internal resources, web-based resources, and any other necessary resources
• Modify software as necessary including, but not limited to, changing scripts, fixing scripts, and any other necessary modifications to solve the customer’s problem
• If a solution cannot be determined, the issue will be escalated to Engineering
• Perform application and database loading as necessary
• Write, change, modify scripts to perform customer in-house upgrades
• Follow any policies or procedures provided by the organization
• Participate in team meetings
• Work effectively and cooperatively with other team members
• Update the incident tracking database on a per incident basis

Requirements

• Bachelor’s degree in a technical discipline or equivalent work experience
• At least 4 years of experience in an IT-related role, with 2 year being in software development and / or support
• Must have experience with code debugging
• Working knowledge of Oracle, SQL Server
• Working knowledge of SQL coding and administration
• Must have software analysis experience, along with problem solving skills
• Excellent verbal and written communication skills
• Mobile Industry experience, a plus
• Knowledge of SAP
• Knowledge of SAP ABAP Objects
• Ability to debug within SAP and Java environment
• Knowledge of SAP’s Solution Manager a plus
• Knowledge of SAP Plant Maintenance, Inventory Management, or SAP CRM a plus
• Knowledge of SAP Enhancement Packs and BADI’s a plus

We offer a highly competitive compensation and benefits package, including:

• Medical, Dental and Vision Insurance offered through BlueCross BlueShield of Illinois
• Short and Long term disability coverage, health savings account (HSA), 401K, and an Associate Participation Unit Plan
• Paid time off (PTO), company paid holidays, Employee Assistance Program, Wellness Program, Casual Dress Environment, and a Free Monthly Massage

If this position sounds like it is right for you, please click on the link below to start the application process.

https://home.eease.com/recruit/?id=771901

AA/EOE