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Licensed Behavioral Health - B...


Job Summary

New York, NY
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Licensed Behavioral Health - BH Case Mgr I - Pine St., NYC - PS4998

About the Job


Your Talent. Our Vision. At Empire Blue Cross Blue Shield, a proud member of the Anthem, Inc. family of companies, it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

This position is based in the downtown NYC office at 9 Pine St. Following training and evidence of being able to work independently ( approx. 2-3 months), you will be able to work from home 3 days/week.

The BH Case Mgr. I is responsible for coordinating operations and workflows related to care management activities that support the Case Management Program.

Primary duties may include but are not limited to:

Provides support to member facing BH Case Mgrs and other Care management associates.

Provides oversight of program referrals and works with referral sources to ensure accurate and timely case assignment.

Coordinates with cross functional teams to ensure team collaboration member touch points and organization vision of integration is achieved.

Facilitates weekly clinical rounds and may conduct quality audits.

Works with the manager to ensure individual team and overall operational metrics are achieved.

Supports various projects and initiatives as assigned.

Assists with process improvement activities for regulatory requirements.

Acts as departmental liaison to other areas of the business unit.

Primary support with training/mentoring new hires.

Participates in cross-functional teams projects and initiatives.

Serves as a member of the leadership team.


Requires MS or MA in social work counseling or a related behavioral health field or a degree in nursing; 3+ years of clinical experience in social work counseling with a broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

-Current, active, unrestricted license as an RN LCSW LMHC LPC LMFT or clinical Psychologist in the state of NY required.

-Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.

-Managed care experience preferred.

-Experience in health coaching and motivational interviewing techniques preferred.

-Computer skills: MS Office (Word, Outlook, Excel) Must be comfortable working on a laptop with web-based programs, working in multiple screens simultaneously to obtain information, input notes, and update information.

-Experience with Anthem applications a plus: Member 360, Facets, Care Compass

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.


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