Ecommerce, Inc is a fast growing, global web hosting and e-commerce service provider.   We're working hard to strengthen every area of our business as we take aim at one of the most dynamic industries in the world. We are breaking new grounds with a determination to become the premier player in the web hosting and e-commerce industry, delivering consistently solid and exceptional performance.

In the Account Manager (aka Personal Agent, PA) position, you will provide technical assistance and support to web hosting clients in order to maintain the highest quality of customer service and retention.    You will be assigned a specific customer base and will be responsible for the overall management of these customers, including billing, technical and quality concerns and inquiries.  This position will be the first point of contact for new customers, so professional and friendly demeanor is a must.   Candidate must be comfortable with social media (twitter, skype, linkedin, facebook, blogging, etc) as this will be another way in which you will communicate with your customer base.  If you have a positive attitude and are customer-service oriented, we’d love to add you to our team!

Candidate must have:

·         First-class customer service skills

·         Exceptional verbal and written communication skills

·         Good time-management

·         Technical phone support experience

·         Knowledge of web hosting and web site maintenance a major plus

****Must be available to work 2nd Shift*****

  Benefits include:

·         Paid Time Off

·         Retention Bonuses and Incentives

·         Paid Employee Health and Dental Insurance

·         Optional Vision Insurance and Family Insurance

·         401k