This position is responsible for managing the day-to-day operations of the outbound Telesales contact center by leading and coaching a supervisory team, as well as, a direct team of telesales representatives, deploying management initiatives, and developing effective sales practices to achieve sales target results.

Establishes and meets/exceeds sales goals and objectives in production, revenue and quality. Generates and analyzes reports throughout to make appropriate program changes, as needed. Reviews performance and production reports to ensure that goals are being met and targets are adjusted. Develops a high performance team by acting as coach and mentor to staff. Develops and directs reward and/or recognition programs to motivate personnel toward sales objectives; ensures that appropriate rewards and recognition programs are implemented on a continuing basis, for all teams. Contributes to budgets and cost-plans; recommends solutions and changes for improving contact center financial performance. Evaluates quality monitoring sessions as needed, to ensure improved Rep. performance, provides immediate coaching. Ensures efficiency and overall accuracy of sales verification process within the contact center, as appropriate. Meets with direct reports and supervisory team regularly to review current programs and team performance, obtain feedback, evaluate and adjust procedures, and to review upcoming programs. Develops a proactive sales environment, where marketing/sales campaigns are implemented and focused on achieving results. Manages outbound ACD activity to ensure effective and efficient Rep. performance. Partners effectively with marketing to provide feedback from the customer, and communicates marketing needs for sales support. Performs other duties as assigned.

- Bachelor's degree in Business Administration or Marketing required. - 2+ years business-to-business telemarketing or sales contact center management experience, with a proven ability to lead, train, coach, and motivate for sales excellence. - Proficiency in PC applications for word processing, spreadsheet, presentations, etc., with an emphasis on creation, design & maintenance of spreadsheets. - Knowledge of internal computer/operating systems, ACD technology, CRM applications, and/or sales force automation. - Ability to relate to all levels of staff and management. - Good reasoning abilities and sound judgment, resourceful and well organized. - Excellent demonstrable verbal and written communication skills. - Experience in designing, deploying, and managing sales contests and reward programs for staff. - Experience in team management and development. - Professional and enthusiastic demeanor.