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Maintenance Manager

Monster
 
 
 
 

Job Summary

Company
Invitation Homes
Location
Mendota Heights, MN
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
5249_5000367149106

Maintenance Manager

About the Job

The Regional Maintenance Manager is responsible for supervising the operations of a single family rental home maintenance department including oversight of Maintenance Supervisors, Maintenance Technicians, Customer Service Representatives (FS) and vendors. This position ensures that the overall physical aspects of the properties and the experience of residents meets Company standards and all applicable laws. Associates in this position will spend a portion of their time in the field visiting properties within the assigned region and managing a team of Maintenance Technicians.


Essential Job Duties and Responsibilities



  • Recruit and hire all Maintenance Technicians and Maintenance Supervisors for their regional team.

  • Directly supervise the Maintenance Technicians and/or Maintenance Supervisors to ensure work order duties are performed to satisfaction. Provide coaching and performance management where needed.

  • Manage Maintenance Technicians' schedules, training and equipment, overtime, mileage reimbursement and work expenses.

  • Ensure Maintenance Technicians are appropriately scheduled for processing work orders through a third-party dispatch vendor by providing oversight, feedback and manual adjustment of technician schedules.

  • Ensure all maintenance activities performed in the field are properly tracked by technicians in the appropriate systems of record.

  • Review and approve scopes of work and pricing for contracted repairs up to approval threshold and ensure appropriate approvals have been given before work is performed.

  • Assist in the identification, onboarding and coordination of local contractors as needed to supplement an internal maintenance technician team.

  • Liaise with property management staff to develop an effective, proactive team which works together to achieve objectives.

  • Review and understand company maintenance reports, identify improvement opportunities and drive performance improvement.

  • Train Maintenance Technicians in administrative procedures, repair techniques, and company policies.

  • Report and monitor maintenance deficiencies and equipment failure trends.

  • Ensure technicians utilize and adhere to preventive maintenance programs and processes.

  • May conduct field visits to resolve challenging resident service issues.

  • May act as technical expert to guide maintenance technicians in completion of repairs.

  • May be involved in approval of contractor invoices for payment.

  • Attend company-provided training for supervision and individual development.


  • Comply with all Company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

  • Other duties as assigned.


Physical Demands



  • Standing, walking, and/or sitting for extended periods of time.

  • Frequent climbing, reaching, and use of fingers.

  • Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing.

  • Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

  • Ability to judge distances and spatial relationships.

  • Ability to identify and distinguish color.

  • Ability to distinguish the differences or similarities in odors.

  • Ability to lift and/or move 100 pounds or more.

  • Ability to use standard maintenance equipment.

Mental Function



  • Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.

  • Ability to tolerate stressful situations.

  • Ability to work under minimal to moderate supervision.

Work Environment



  • Anticipate 60-80% office and 20-40% field work.


  • Standard office working environment that may be busy and noisy at times.


  • Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

  • Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.

Hazards



  • Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, fire, and radiation.
 

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