Title:  Manager, Account Services

About Iron Mountain

Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of “America's Most Admired Companies” for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index.

The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com.

We are currently recruiting for a Manager of Account Services for our Account Management division…

Job Summary

The Manager of Account Services is a management role, heading up a team of Account Managers that provide direct client facing support to our clients in assigned territory.

Essential Functions

• Meet individually with Account Managers to jointly develop and agree upon written goals and objectives, training, performance management and career development plans.
• Meet with your team regularly to review service levels/performance and obtain feedback.
• Assess and define department training needs and participate in cross training, on-the-job training and new hire training.
• Consistently meet/exceed customer service standards and act as the “voice of the customer” .
• Establish and consistently help your team meet/exceed department service goals & objectives.
• Educate customer on Iron Mountain products and services.
• Research and respond to high level customer issues.
• Act as a regional and/or district resource to account management personnel regarding account management issues; attend district meetings, interface with appropriate departments as needed.
• Conduct customer and prospect facility tours.
• Strategize with Account Managers to implement and communicate timely contract renewals and pricing management to our clients.
• Review and audit monthly reports in order to understand and communicate results.
• Recommend solutions and changes for improving district(s) financial performance.
• Assist in budget input and revenue forecast as requested.
• Identify and sell special and one-time projects.
• Write and present proposals; develop and deliver customer presentations.
• Provide assistance to the Sales Department in Premium and Large Volume Accounts.
• Develop and administer Key Account Plans.

KNOWLEDGE, SKILLS, AND ABILITIES

• BS Degree with minimum 5 years account/management sales experience that includes the following: contract negotiations, customer interactions, closing the deal, customizing solutions for customers, analyzing customer/market data, delivering sales presentations, budget preparation/analysis.
• 5 years management experience of account managers or client facing staff to include mentoring, coaching, developing/monitoring of goals/objectives, developing/delivering customer/manager presentations, responsible for budget performance, responsible for setting strategy for account development.
• Account management experience of a client facing nature with "C" level contacts.
• Computer experience to include MS Office and Outlook.
• Valid state driver’s license with a clean driving record and be able to pass pre-employment substance abuse screening and a background check. 

The ideal candidate will have current exp. in Account/Management Sales experience.

At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.
 
Only those candidates whose experience best meets our requirements will be contacted.

Iron Mountain is an Equal Opportunity Employer.

Keywords: account executive, business development, customer service, management, manager, supervisory.