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Job Summary

Company
Cvent Inc.
Location
Mclean, VA 22102
Job Type
Full Time
Employee
Years of Experience
5+ to 7 Years
Education Level
Bachelor's Degree
Career Level
Manager (Manager/Supervisor of Staff)

Manager, Client Services, Supplier Network

About the Job

Cvent, Inc. is the market leader of on-demand event management software and strategic meetings management solutions. Founded in 1999, Cvent is a 480-person, profitable and debt-free software company headquartered in McLean, VA. Cvent offers web-based software with features including online event registration, event management, event website creation, meeting site selection, event sourcing and web surveys.


Cvent has invested $25 million in building our products and have built a customer base of over 4,500 organizations worldwide. Representative customers include KMPG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens.


The Manager, Client Services for the Supplier Network Division will report directly to the Senior Vice President of Client Services and Relationship Management. The Cvent Supplier Network is a site selection and event supplier sourcing tool geared toward helping meeting and event planners effectively select the ideal location for their meetings and events. This Manager position requires a dynamic and experienced person who can manage a team of professional high performance client relationships and a team of product consultants to ensure a high level of quality of service to our customers. Exposure to managing cross cultural teams will be an added advantage because Cvent has international operations of its Client Services department which includes 24x7 customer support. This position involves international travel to our service delivery center during the year.


 


Position Duties:


 


·         Directly manage the Client Service’s Supplier Network team made up of 17 product consultants located in multiple offices


·         Responsible for managing relationships with Venues and 3rd Party Event Planners such as ConferenceDirect and HelmsBriscoe


·         Coach, mentor, provide feedback and improve the skill set and productivity of the team


·         Recruiting and training future team members


·         Devise and execute reports to ensure high level of performance


·         Identify, innovate and execute business ideas to improve service delivery


·         Initiate, manage, take ownership of strategic dialogues with other teams, divisions on different areas of service management and delivery


·         Involvement in appraisal and career planning of employees


·         Draw up reports for the analysis of senior management and make presentations


 


Candidate Requirements:


·         2 years of management experience required


·         5 years of experience in event planning/event management, software services, or travel/tourism/hospitality sectors


·         Very strong client relationship management skills


·         Prior direct managerial experience of skilled client services representatives


·         Leadership skills and traits


·         Ability to track key performance metrics and take business decisions


·         Draw up business case for action, time plan for execution and present to the Senior Vice President for approval and execution


·         Ability to identify, model and implement solutions for business situations and client needs


·         Manage communication with internal and external clients


·         Very proficient with software packages of Microsoft Office


·         Aptitude for data analysis and perform trend analysis


·         Very good presentation skills


·         Experience with Delphi, Meeting Broker, Opera or Envision a plus


 


To apply, send resume, any cover letter and compensation requirements to arichardson@cvent.com


 


Cvent Background


Cvent, Inc. (www.cvent.com) is the market leader of on-demand event management software and strategic meetings management solutions. Cvent is a 480-person, growing and profitable software company headquartered in the Washington, DC area. Cvent offers web-based software with features including online event registration, event management, event website creation, meeting site selection, event sourcing and web surveys. Cvent helps over 12,000 planners manage 175,000 events, surveys and marketing campaigns per year. Cvent's users have sent over 175 million event invitations, processed $1 billion in online payments and managed over 5 million event registrations and responses using Cvent's software. The meetings industry is the 22nd largest industry in the U.S, and is valued at over $50 billion dollars per year. The surveying or market research industry is an $8 billion dollar per year market.


 


Company Background:  We started the company in 1999 and currently have 480 employees. Based in McLean, Virginia Cvent has been consistently profitable for the past 24 consecutive quarters. We have grown 45% every year for the past 7 years and we are the only major company in our industry that is consistently profitable. We have a significant international operation and regional offices in Chicago, Los Angeles and Orlando. Over the past 3 years, we sent about 30% of our US employees for short-term assignments in our international office. 


 


Management Team:  We have twelve people in senior management. We are very experienced in our particular areas as eleven of the twelve members of senior management have been with the company since inception almost 10 years ago. We are all in the early prime of our careers and most of us have advanced degrees (Harvard Business School, Wharton, Georgetown Law, and Duke Law). We believe in hiring people based on talent, not years of experience. We are motivated and very hungry to grow our company. We promote people on performance and we invest aggressively in our people.


 


Investors:  We raised $17 million in venture capital in 2000. Our investors include institutional venture capitalists and angel investors such as the CEO of Nortel, CEO of Nextel, CEO of Bell Atlantic, CEO of AOL, and worldwide Chairman of McKinsey Consulting. We have over 30 publicly traded CEO’s who have personally invested in the company; we view this as an endorsement of the product and team.


 


Customers:  Cvent has over 4,500 customers. Nearly 70% of our revenue comes from corporate customers.  Approximately 30% of our revenue comes from associations, non-profits and universities. Representative customers include KPMG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens.


 


Products: Cvent is built on a Microsoft .net platform and is an On-Demand Application Service Provider (ASP). We have invested $25 million in building our products and have run hundreds of thousands of events, millions of event registrations, and hundreds of millions of email invitations. Cvent offers a next generation product suite of Event Management (online registration, eMarketing, reporting, travel capabilities, and supplier sourcing), Web Surveys, Strategic Meetings Management Solutions and Email Marketing.


 


Awards:  Cvent has received a number of recognitions for our strong company culture, consistent and impressive growth, visionary leadership and investment in our employees. These include:


 


·         Washington Business Journal’s Best Places to Work in the greater DC area for 2009 - This award recognizes the company’s achievements in creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, growth opportunities, working conditions and company culture.


·         Fastest 50 Growing Companies in Virginia - This is an annual recognition by Deloitte & Touche ranks technology companies based on the percentage of revenue growth over five years.


·         Our CEO, Reggie Aggarwal, was recently named as one of Washingtonian Magazine’s 100 Tech Titans. This recognition honors leaders in technology for their success and influence in business and industry in the DC area.


·         Reggie Aggarwal was named Ernst & Young’s Greater Washington Entrepreneur of the Year. This tribute celebrates the achievements of leading edge business professionals.


 


Benefits:  Cvent offers a comprehensive benefits package.  We provide free healthcare and dental insurance options, vision discount plans, as well as free long-term disability and life insurance coverage.  We provide a Fidelity 401k retirement plan and Flexible Spending Accounts (FSA) for health and dependent care.  You will receive three (3) weeks of Paid Time Off (PTO), eight (8) holidays, and free parking.  Cvent heavily subsidizes a multi-facility Sport and Health Club membership.  All employees also receive stock options in the company. Cvent is an Equal Opportunity Employer.

 
 

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Cvent Inc.