Position can be located out of Washington DC or Wilmington, MA

About the Organization: 

At Morpho Detection, we know that our people are our most valuable asset. With that in mind, we offer excellent competitive benefits and compensation, a great working environment, and the opportunity to work with leading edge technology. We are looking for people who are seeking a challenging position; those who thrive in an environment where innovation and responsiveness are the norm.
Morpho Detection is a leader in explosive and narcotics detection for aviation safety, checked baggage screening, military & critical infrastructure protection and new growth platforms in Chem/Bio, X-ray and Radiation/Nuclear detection. Morpho Detection was formed in September 2009 by the acquisition of GE Homeland Protection by Sagem Sécurité (Safran Group)

The Safran group operates worldwide, through offices and facilities in Europe, the Americas, Africa and Asia-Pacific. Through this global presence we enhance our competitiveness, while building industrial and commercial relations with the world’s leading prime contractors and operators. Our international development strategy reflects our commitment to delivering fast, local service to customers around the world.
If you would like to be a part of a fast-paced, exciting industry that demands and rewards the best, we want to hear from you.

Morpho Detection is an equal opportunity employer.

Job Description: 

The Manager, Customer Programs is responsible for coordinating all service and customer support activities for identified customer programs.  The position will be a key representative on the contract review team for service contracts and program agreements and have ownership of preparing project plans and coordinating program execution.

JOB DUTIES AND RESPONSIBILITIES:

• Represent Customer Support team in RFP and contract review process to review proposed requirements with stakeholders to achieve buy-in or negotiate changes.


• Identify program requirements and prepare project plans for identified programs.  Communicate project plan to all stakeholders.


• Coordinate with team members and other departments to ensure program requirements are met.


• Prepare reports as necessary to manage project schedule and meet program requirements.


• Work closely with other departments to ensure accurate billing for identified programs. 


• Capture and track all data necessary for successful completion of identified programs.  Input data into relevant systems. 


• Track program costs and analyze profitability of identified programs.


• Plan and run internal and external meetings required for identified programs.


• Function as a liaison between Customer Support team and other functions.


• Keep management informed of program risks as they arise. Develop plans to mitigate identified risks.


• Continuously partner with contracts, sales, product managers, finance, customer service, operations and other functions as necessary to achieve success.


• Identify opportunities for process improvement.  


• Perform other tasks as assigned.

QUALIFICATIONS/REQUIREMENTS:

**  Position can be located out of Washington DC or Wilmington, MA

• Must have a bachelor's degree from an accredited college or university.


• Must have at least 10 years of program management experience.


• Must have at least 8 years of US government contracting experience.


• Must have at least 5 years customer service experience.


• Must have experience managing multiple projects and priorities with minimial direction.


• Must be able to adjust working hours to accommodate global projects and occesional travel.

DESIRED CHARACTERISTICS:

• Ability to understand and communicate contract requirements.


• Solid organizational, time management, analytical, and presentation skills.


• Must have strong leadership and project management skills and excellent communication skills.


• Must have ability to collaborate across multiple functions to form strong relationships.


• Strong influencing skills.


• Proficient in the use of Microsoft Office tools such as Access, Excel, and PowerPoint.  Proven track record in the use of Oracle, preferably in a services environment.


• Ability to interact successfully with customers, all levels of management and cross-functionally.


• Must be able to adjust working hours to accommodate global projects and occasional travel.

ELIGIBILITY REQUIREMENTS:

*  Must submit your application for employment through the Morpho Detection website to be considered.

*  Must be at least 18 years or older.

*  Must be willing to take a drug test as part of the selection process.

*  Must be willing to submit to a background investigation as part of the selection process.

*  Must have unrestricted authorization to work in the Unites States

Because the US Government restricts access to Foreign Nationals to certain types of technology and technical data, candidate must be a US National, permanent resident alien (Green Card Holder), or a protected individual under the Immigration and Naturalization Act.