Highmark Inc. is among the nation’s leading health insurers and is the largest health insurance company in Pennsylvania based on membership. An independent licensee of the Blue Cross and Blue Shield Association, Highmark is driven by a more than 70-year mission to provide access to affordable, quality health care enabling individuals to live longer, healthier lives.  Recognized as one of the 100 Best Places to Work in Pennsylvania for 2009, Highmark Inc. is an equal opportunity employer who strives to capitalize on the strengths of individual differences and the advantages of an inclusive workplace.  We are currently seeking candidates for the following position to be based in Pittsburgh, PA:

Manager, Operational Reporting Competency Center

This position is responsible for the following: Provide strategic leadership and project direction for data and metrics management.   Work with HPO vertical business units and Competency Centers representatives to identify and fulfill their reporting needs.  Manages the total reporting solutions for all operational processing areas for all internal Highmark customers,   This includes developing dashboards, scorecards, forecasting, trending and tracking results to enhance customer business operations performance and effectiveness.  Manage functions for operational transformation and cost containment.  Oversee and direct complex and critical projects and activities including, but not limited to, HIG initiatives, Operations global projects, CSG specific accountabilities and Business Unit level responsibilities that proactively identify and solve key operational issues.  Manage the development and ongoing refinement of methods and practices to improve the development of reporting solutions that impact overall management of Client Management, Member Management, Customer Service, Claims Processing, and Billing processes.  Work with HPO vertical business unit, Performance Metrics Competency Center (PMCC) and Business Process Competency Center (BPCC) representatives to identify and fulfill their reporting and data management needs.  Review and approve all incoming reporting and related data requests received by the ORCC from representatives from HPO vertical business units, PMCC, and BPCC.  Drive the adoption of practices known as Managing with Analytics, including but not limited to representing HPO’s needs in Enterprise Business Intelligence projects, creating and enabling self-service reporting solutions and tools and playing an integral role in providing management with the right information at the right time.

REQUIRED QUALIFICATIONS

•          Bachelors Degree in Business or Management Information Systems.

•          At least five (5) years experience in Customer Service, Claims Processing, Enrollment, Client Management and/or Billing Management.

•          At least three (3) years experience in project management including development of project and staffing plans.

•          At least three (3) years experience with Advanced SAS programming skills and experience on the SAS Data Integration (DI), SAS Data Quality (DQ), Teradata RDBMS and SAS Enterprise BI platform, including Information Delivery Portal, OLAP Builder, Enterprise Miner and Forecast Server.

PREFERRED QUALIFICATIONS

•          Master's Degree in  Information Technology, Mathematics/Statistics or Operations Research

•          At least two (2) years experience in managing large teams SAS Report Developers

To submit your resume for consideration, go to our website: www.highmark.com and click on the Careers link under the About Highmark section of the site. Follow the instructions there to view our current open positions. To apply for this position, use reference #58407. Highmark Inc., an equal opportunity employer, strives to capitalize on the strengths of individual differences and the advantages of an inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, marital status, religion, creed, national origin, disability, veteran's status, sexual orientation or any other category protected by applicable federal, state or local laws.