Company Overview

Since its formation in 1986, MECC has focused exclusively on providing workers compensation excess insurance products to individual employers and groups across the country.

Why Work Here

As the nation’s industry leader in excess workers compensation insurance, MECC is committed to promoting “Best Practice” performance in workers compensation programs. It is this philosophy, along with our financial success, that generates the unique culture that rewards talent and achieving results by providing an unmatched working environment; and allows us to offer competitive salary and outstanding benefit packages.

The Work Environment

• Security within a financially stable organization
  
• Extensive training and development opportunities uniquely tailored to the individual and the profession
  
• Trust, respect, and integrity in every relationship
  
• Focus on managing relationships with business partners and commitment to service
  
• An innovative and creative atmosphere
  
• Collaborative and cross functional work teams
  
• High sense of professionalism
  
• Open communication throughout the company
  
• Genuine interest in the community
  
• Positive work environment that rewards individual and team performance, promotes from within the organization, and attracts the highest quality individuals. 

MANAGER OF CLIENT INFORMATION

Position Summary:

Midwest Employers Casualty Company (MECC) seeks a Manager of Client Information for our main office in Chesterfield, MO.  This position is responsible for the Client Information Unit (CIU), a centralized unit with sole responsibility for the collection, processing, storage and distribution of claim and medical payment data to provide timely and accurate data to internal departments.

Primary Responsibilities:

• Manage the company wide collection of data from external sources, such as third party administrators (TPAs), brokers, insureds, insurance carriers, bill review companies and other parties. 
  
• Ensure there is quality in the data collection process from all parties.
  
• Transform the data collected into a useable and consistent format to be disseminated throughout the various departments of the organization.
  
• Manage the use of the data collected to improve the operations of the departments requiring data access. 
  
• Serve as a “stakeholder relationship manager” to ensure communication with all stakeholders is interactive, open and reciprocal.
  
• Train all parties on necessary aspects of the CIU applications including data conversion and data clean-up requirements. 
  
• Assess business needs by consulting with key stakeholders to understand challenges, define requirements, and translate the functional and technical specifications into deliverables.
  
• Manage a team of CIU employees, including assigning workload across resources and providing job-related performance feedback.
  
• Develop and coach CIU team on best practices and industry standards for technical and data-related processes, including maintaining a library of process-related documents and training materials.
  
• Provide client service and technical support, including data analysis, account design, custom reporting, troubleshooting, and issue resolution.

Knowledge, Skills and Abilities:

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  Minimum of a Bachelor’s Degree required.
  
  
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  Effectively lead, coach, supervise, cross-train and evaluate all reporting staff, coordinate work with other internal departments and align departmental performance standards with corporate strategy.
  
  
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   Independently manage multiple tasks and projects in a fast paced environment using advanced time management, organizational, analytical and problem-solving skills.
  
  
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  Ability to critically evaluate and document business requirements requests from internal customers and execute detailed solutions/requirements.

Customers:

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  Advanced teaming abilities required to build consensus with various functional teams to determine data needs, develop action plans and gain buy-in and support for delivery of results.
  
  
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  Advanced negotiation and persuasion skill, particularly with outside parties to obtain results when no direct reporting relationship exists.
  
  
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  Intermediate knowledge of the job responsibilities and standards of performance for Actuarial Pricing Technicians/Analysts and Claims Analysts.
  
  
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  Basic knowledge of the job responsibilities and standards of performance for Regional Sales personnel, Client Services Account Managers.
  
  
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  Advanced communications skills, both verbal and written, relative to building and maintaining rapport with internal customers and contacts at TPA's and in communicating MECC's data needs to TPA's.
  
  
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  Advance knowledge of TPA's.
  
  
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  Intermediate knowledge regarding MECC's brokers and how these brokers are related to and/or interact with assigned TPA's.
  
  
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  Maintain and enhance knowledge of CIU layouts related data warehouse.

Products & Services:

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  Intermediate knowledge of MECC's insurance products and services.
  
  
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  Intermediate knowledge of MECC's consulting products and services.

Technical Areas:

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  Advanced understanding of each required data element and how the elements relate to each other.
  
  
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  Intermediate understanding of how each required data element is used to produce deliverables.
  
  
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  Intermediate knowledge of database terminology and concepts.
  
  
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  Intermediate knowledge of types of electronic formats for sending data and what is acceptable versus preferable to MECC.
  
  
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  Basic knowledge of hardware/operating systems/network communication protocols used by MECC and TPA's.
  
  
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  Disciplined time management across multiple projects, priorities and deadlines.

The Benefits of working at MECC

• Excellent medical and dental coverage offered to employees and dependents
  
• 401(k) savings plans with generous profit sharing contribution program
  
• Pre-tax medical and dependent care flexible spending accounts
  
• Life insurance, short-term, and long-term disability at no cost to the employee
  
• Tuition reimbursement program
  
• Paid time off and paid holidays
  
• Summer compressed workweeks
  
• Flextime (with core hours)
  
• Incentive compensation eligibility for all employees
  
• Business casual work environment
  
• Employee assistance program including professional counseling and referral services

Equal Opportunity Employer

Midwest Employers Casualty Company is an equal opportunity employer. We are committed to maintaining an environment in which all employees are treated equitably. Our Company policy provides for equal opportunity for qualified individuals regardless of race, color, religion, sex, national origin, creed, ancestry, age, marital status or disability.

If interested, please submit resume to careers@mwecc.com  

Visit our website at www.mwecc.com