Position:  Manager of Quality Assurance (QA) & Special Projects            

INTERACTION

·        Reports to the DVP of Store Systems.

·        Extensive interaction with the Director of POS and the Technical Support Manager as well as other team members at both the managerial and support levels.

·        Significant interaction with customers throughout the company, including store personnel and other corporate center departments.

SUMMARY OF DUTIES AND RESPONSIBILITES (Primary Functions)

·        Responsible for managing the lab environment to ensure every system is available for testing. 

·        Responsible for managing the application software change control process.

·        Responsible for managing the execution of test scripts to test software for compliance within the technical specifications received.

·        Responsible for ensuring documentation and specifications received are up-to-date for the code within programs.

·        Responsible for managing the entire pricing cycle to ensure all promotional event requirements are reviewed, tested and delivered with all levels of signoffs.

·        Responsible for the Configurator environment (managing the change process). 

·        Assists in developing and implementing standards, procedures, and all required controls for IS department and for customers as needed.

·        Assists in developing and implementing process improvements for IS department and for customers as needed.

·        Develops plans, direction and strategies for the IS department in regards to the QA area of focus.

·        Responsible for development and fostering of good working relationships with customers, internal development team and vendors.

·        Develops and implements plans for employee supervision and performance, recruits candidates for positions, and acts as a mentor and coach to team members.

·        Perform other duties as assigned.

SUMMARY OF DUTIES AND RESPONSIBILITES (Secondary Functions)

·        Backup support for corporate server applications (Transnet, ER, EJ, and Fraudwatch).

·        Backup support for TransactionWare GM. 

·        Assist our customers in analyzing business needs to develop requirements for specific projects.

·        Work with SAP or other third parties to ensure project requirements (to include production issues) are clearly communicated as required.

SUPERVISORY RESPONSIBILITES

·        Supervise QA team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling and terminating as needed.

PHYSICAL DEMANDS

·        Position requires employee to be able to perform professional office duties, such as prolonged use of a personal computer, periodic phone usage throughout the day, and the ability to effectively communicate verbally and in writing.

QUALIFICATIONS

·        High School Diploma or equivalent is required; 4-year college degree or equivalent work experience is desired.

·        Experience with SAP POS is required.  Project management experience is desired.

·        Knowledge of Quality Assurance methodology and procedures.

·        Knowledge of POS hardware and software troubleshooting.

·        Working knowledge of office software products, such as Microsoft Word and Excel.

·        Must have excellent organizational skills.

·        Must possess excellent written and verbal communications skills with fluency in English.

·        Excellent analytical and problem solving skills are required.

·        Excellent cognitive skills with an emphasis on attention to detail are required.