All of our divisions at Chico's FAS Inc. have a few things in common. Chico's, White House | Black Market and Soma Intimates were all created by talented entrepreneurs; they all have a commitment to excellence and an extremely high level of customer service; and they all have a set of values and beliefs that are critical to the success and growth of the business. What makes Chico's FAS, Inc. different? All of our divisions were developed from a unique cultural foundation. The Chico's family was built on kind spirits, customer care and community support. Our associates are committed to and demonstrate our core values and community involvement day in and day out. At Chico's, you can be a valued member of a well respected company while contributing to the success of a $1.7 billion dollar business! Come be a part of our team!

Manager of Store Support Operations Process Improvement

Manager Store Support Operations – Process Improvement

Job Summary

Responsible for managing all existing and new operations that impact stores and field leaders in multiple brands within the Chico’s FAS organization. Identify, establish, and implement processes that streamline and increase efficiency in store and field management operation functions. Store and field management operations include, but are not limited to, point of sale, back office operations, in store inventory management, and daily customer and non-customer facing functions.

Essential Functions

• Business process and policy: Identify, establish, and implement new or revised store and/or field leader policies and procedures to align with current business needs and support exceptional customer service standards
• Policy, process, and systems subject matter expert: Serve as the store and field leader subject matter expert regarding policy, process, and systems that impact all brands.
• Business partner collaboration: Inform, communicate and closely collaborate with key business partners on projects, policies, and procedures to ensure ideas are captured and implemented as applicable, provide status update, and gain knowledge/insight for maximum benefit.
• Organize and marshal resources: Gather, inform and positively influence resources needed to establish and implement directional change in stores and within field leadership
• Intranet site expert: Serve as expert on intranet site that services stores and field leaders. Monitor site activity to ensure proper posting protocols are adhered to and that posting activity does not interfere with stores providing company customer service standards.
• Documentation: Create, proof, and deliver training and education documentation to stores and field leaders regarding operational policy and procedure that supports company culture and can easily be interpreted and executed by the end user. Prepares, maintains, and delivers project documentation to business partners to support key company initiatives.
• Project organization / prioritization: Create and utilize project organization tools to keep project deliveries on schedule and track progress.
• Keep current on retail industry trends and benchmark competitor operational processes to ensure greatest efficiency and profitability for Chico’s FAS.
• Regularly visits stores and field leaders to evaluate processes and identify opportunities for expense savings, process improvement, and communication. Gather field feedback and implement as applicable.

Qualifications

• Education: BS or BA degree
• Experience: 10 years experience in retail operations and multi unit management experience. Field experience is required; home office experience is preferred.
• Computer Skills: Proficient in Microsoft Word, Excel, Access, and Outlook
• Written communication: Is able to write clearly and succinctly in a variety of communication styles and settings; can get messages across that have desired effect
• Teamwork: Must possess strong relationship, resourcefulness, problem solving and team building skills
• Action Oriented: Positive & charismatic team player who exhibits commitment to “get things done”; enjoys working hard; seizes more opportunity than others
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements to products and services; establishes and maintains effective relationships with brand customers and gains their trust and respect
• Planning and Organization: Accurately scopes out length and difficulty of projects; sets objectives and goals; breaks down work into process steps; develops task and people assignments; anticipates and adjusts for problems and roadblocks; evaluates results
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having total picture; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty

Competencies

Creativity       

Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.                          

Customer Focus                                  

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Informing                                

Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals with information so that they can make accurate decisions; is timely with information. 

Perseverance                         

Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.           

Organizational Agility                                   

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.    

Organizing                             

Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Priority Setting

Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.              

Problem Solving                                 

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Process Management                        

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Written Communication

Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across with the desired effect.

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