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It's delivering the best customer experience and enriching people's lives by solving problems quickly-the way only you can when you're part of a great team. We work together to deliver the best customer solutions, and we celebrate our successes together. At T-Mobile, we don't just talk about company values, we live them. Ready to bring your passion for great solutions to one of our fast-paced customer service centers? Join us now and together we will become America's most highly regarded service company.

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Market Manager

Do you have an eye for detail and a sixth sense for market success?


T-Mobile’s savvy Market Managers translate the plan into action when it comes to exceptional sales and service. Whether it’s motivating people on the frontlines, streamlining store operations, or showcasing your knack for effective merchandising—you’ll forge our business strategy into the best customer experience across several T-Mobile locations in your territory.


OPPORTUNITY— YOUR CHANCE TO SHINE


As Market Manager, you’ll own the sales and operations of twelve or thirteen T-Mobile locations, keeping close tabs on each one’s ability to deliver an exceptional customer experience. You’ll build and coach a stellar team of Store Managers who’ll manage the day-to-day details with your support. From backend operations to visual merchandising and product launches, you’ll assess each location’s overall performance to identify areas of improvement and respond quickly. And, with the same razor-sharp focus, you’ll celebrate successes to reinforce your team’s talent and training. As you cultivate working relationships with your Division Director, other MMs, and our Retail Operations team, you’ll gather the tools to build success across your market, tracking overall market performance and make action plans to meet financial goals.  In turn, T-Mobile will offer you professional training, clearly articulated corporate values and management processes, and a range of career possibilities matched only by your aspirations. 


TALENT SUITABILITY—ARE YOU THE RIGHT FIT?

People who excel as Market Managers have a natural ability to lead leaders and instill confidence in people around them. In this role, you’ll act as an enthusiastic coach to motivate your team to learn, strive for improvement, and feel a real sense of pride in pleasing customers. You’ll maintain grace under pressure, with an honest attitude and an informal style that sets the stage to “get the job done.” Encouraging questions in areas of uncertainty, you’ll also give immediate and useful feedback, communicating in a way that makes people eager to collaborate with you. This position also demands that you be diligent about tracking numbers—making clear sense of the financial data and making your next action plan. With an eye on the big picture, and a constant tally on the specifics, you’ll steer the way to success.


RESPONSIBILITIES

The Market Manager turns corporate strategy into successful customer experiences in the following ways:

• Translate high level marketing strategy into day-to-day actions


• Build a team of Store Managers and equip them with skills to hire and train staffs poised to deliver the best possible customer experience


• Use regular meetings with Store Manager to discuss day-to-day operations, as well as upcoming store events, promotions and training


• Keep store performance “scorecards,” tracking areas such as: operational compliance, team dynamics, store appearance, customer satisfaction, and a rolling list of improvement areas


• Pinpoint performance gaps, address them with a sense of urgency, and escalate serious issues when appropriate


• Identify gaps in operations compliance and procedures, and provide on-the-spot coaching to GMs


• Recognize and celebrate team successes


• Serve as a point of contact for job fairs /open houses


• Plan local events and promotions consistent with T-Mobile’s marketing initiatives and branding


• Promote effective communication between stores in your market


• Analyze each store P&L for individual and cross-market performance gaps and opportunity areas


• Cultivate confidence in employees and inspire them to be passionate about customer satisfaction


QUALIFICATIONS


• At least three years of sales management experience


• Track record of high personal performance


• Stellar interpersonal skills


• Demonstrated financial results in sales and multi-store management


• Advanced personnel training, coaching and development skills


• Talent for motivating a successful sales team


• Operational and financial performance management know-how—especially site P&L


• Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)

Your dedication will pay off with great pay and benefits including health, life, dental insurance, company-matched 401k, vacation time and educational assistance.


T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.


The benefits of teamwork


What more can you expect? At T-Mobile, it's high energy from day one: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.


At T-Mobile everyone has a voice! We strongly support diversity in the workforce and T-Mobile is an equal opportunity employer (EOE). T-Mobile is a federally registered mark, and the magenta color is a trademark of Deutsche Telekom AG. ©2008 T-Mobile USA, Inc.

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