Marketing Coordinator, GIS - Memphis

This position is located in Memphis, TN.
 
This position is responsible for providing subject matter expertise for all product lines of Group Insurance Services, Inc.   This position will also provide regional support of BCBST marketing staff in order to achieve new business sales goals and maintain profit objectives for all product lines of Group Insurance Services, Inc.  This position will be responsible for providing customer service support and the achievement of annual renewal business persistency goals on GIS business lines.  This position will require a detailed knowledge of all GIS products and procedures, various internal departments (specifically billing and enrollment), and a working knowledge of partner administration policies and procedures.  The position must establish and maintain effective relationships with all customers, BlueCross BlueShield internal staff, brokers and other external business partners.
 
Job Duties & Responsibilities
 

• Responsible for working directly with BCBST sales staff and GIS carriers in preparation and presentation of quotes.  This requires the ability to negotiate rates as needed and assure timely responses and market competitiveness.


• Maintain detailed knowledge of product portfolios of endorsed GIS carriers and specific service requirements for all GIS products. 


• Responsible for communicating with GIS carriers on behalf of Groups, BlueCross BlueShield Representatives and Brokers.


• Develop creditable working relationships with external clients, brokers and carriers, conducting business in a professional and positive manner.


• Represent our carriers when discussing quotes, enrollments/enrollment team, consolidated billing, underwriting guidelines, policy provisions, etc. to assure compliance with their policies/procedures.  


• Coordinate and conduct employer enrollment meetings as needed. 


• Perform follow-up on all proposals sent to BCBST reps and brokers and any additional information requests sent to assist in the highest possible close ratio and prevent any service issues. 


• Responsible for providing prompt handling and carrier follow-up on customer service issues.


• Provide product training for existing and new BCBST employees as necessary.


• Provide medical and ancillary product training and support for enrollment team.


• Provide ongoing education to enrolled group administrators and/or their broker/agent; distributes ancillary product materials to group administrators.


• Serves as regional enrollment coordinator for BCBST/GIS communicating with the group, broker, carrier and BCBST Representative to ensure successful enrollment.


• Directs questions to appropriate departments and/ carriers for resolution


• Promote cross selling opportunities of ancillary products to BCBST Representatives and brokers


• Monitor regional GIS quote and customer service workflow.


• Function without supervision and effect creative problem-prevention or problem-solving solutions


• Light travel and some overnight stays may be required

• Bachelor's degree or equivalent work experience required


• Valid Tennessee Health and Life license in good standing

• 4 years experience in group and ancillary products required.


• Medical and dental product knowledge preferred.


• 2 years experience in customer service with group administrators and brokers is preferred


• Knowledge of FACETS in relation to group and billing entities, plan/product development, benefit summary design and premiums and commissions processes preferred


• Knowledge of Sales Logix rating system preferred

• Above average external communication and interpersonal skills required


• Ability to interact with high level positions (external and internal)


• Must be excellent listener and able to successfully interact with different work environments and all types of professions


• Ability to interpret and communicate all GIS product contract provisions to internal and external customers


• Proficient knowledge of Microsoft Office products and PC usage required


• Well organized with ability to manage multiple tasks simultaneously