As the world's largest healthcare services company with more than $106 billion in annual sales, McKesson Corporation (McKesson) is a Fortune 15 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare.

This opportunity is within the McKesson Specialty Care Solutions, a division of McKesson Corporation, which offers integrated programs and customized services for manufacturers. McKesson Specialty Care Solutions has the unique expertise and experience to deliver the services manufacturers, payors and providers need to ensure specialty drugs, coordinated reimbursement, and clinical services are available to patients with complex diseases.

Position Description

Works in a fast paced, high-volume contact center environment with a variety of product support programs managing complex reimbursement issues. This position is responsible for supervisory, fiscal, and administrative workflow functions, applicable to reimbursement support programs. This position will give direction, resolve problems and be accountable for setting deadlines to ensure timely completion of work and performance guarantees. This position is responsible for addressing escalated reimbursement questions from patients, insurance companies, providers, and clients specific to pharmaceutical products. Interacts with both internal and external business partners to achieve optimal coverage and reimbursement for pharmaceutical products.



Key Responsibilities

Supervise Reimbursement Staff and Reimbursement Coordinators, including training, scheduling, monitoring of service levels and ongoing supervision. Shares hiring responsibility with Team Leader and Reimbursement Coordinator.

Provides operational support and supervision for reimbursement operations addressing questions, issues, etc., that require escalation and resolution.

Provides operational results and analytical reports to the Team Leader in order to identify performance issues and initiate corrective action. Also provides ongoing coaching and mentoring to develop staff and promote positive results.

Works closely with Team Leader to assure that McKesson is in compliance with all government regulatory anti-fraud and abuse statutes.

Evaluates current policies and procedures and develops improved standardized processes related to Reimbursement services in order to maximize productivity and quality excellence thus achieving department objectives.

Interacts with various departments, as needed, to support ongoing Reimbursement activities and quality improvement efforts.

Administers company and local business unit policies in a consistent and fair manner.

Additional Knowledge & Skills

Excellent communication and organizational skills

Strong problem solving and decision making skills

Ability to effectively handle multiple priorities within a changing environment

Supervisory experience is required

Interpersonal skills

Strong oral and written communication skills

Strong organizational skills

Computer literacy

ICD-9, HCPCS, CPT experience

Minimum Requirements

Education/Training

College degree or 5 years of healthcare and supervisory/management related reimbursement experience.



Business Experience

Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification and/or claim adjudication, physician¿s office or outpatient billing, pharmacy and/or pharmaceutical manufacturers is preferable. Must be able to analyze reimbursement specific data and prepare written reports for management and client communications.

Education

College degree or 5 years of healthcare and supervisory/management related reimbursement experience

Physical Requirements

General Office Demands

Company Statement

McKesson offers a competitive compensation and benefits package.



McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.



As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.

Agency Statement

No agencies please.