Medical Director Complaint Handling & Safety Surveillance
Due to technical upgrades, this requisition is replacing requisition #0903617. Any candidates who have already applied to requisition #0903617 are already being considered, therefore, you do not need to reapply.
Cordis Corporation, a member of Johnson & Johnson's Family of Companies, is recruiting for a Medical Director Complaint Handling & Safety Surveillance, located in Miami Lakes, FL.
Ground breaking, life changing careers that reward the power of ideas and innovation.
For more than 40 years, Cordis Corporation has pioneered less invasive treatments for vascular disease. Technological innovation and a deep understanding of the medical marketplace and the needs of patients have made Cordis the world's leading developer and manufacturer of breakthrough products for interventional medicine, minimally invasive computer-based imaging, and electrophysiology. Today, over 7,000 Cordis employees worldwide share a strong commitment to continue the Company's groundbreaking work in the fight against vascular disease.
Cordis Corporation offers tremendous opportunities and world-class resources. Our decentralized structure provides the feel of a small-company environment with big-company impact. We are focused on developing leaders with a broad base of business and cultural skills, along with a strong commitment to the values expressed in Our Credo.
By choosing Cordis Corporation, you are choosing to positively impact the lives of millions of people each year.
The Medical Director Complaint Handling & Safety Surveillance will provide strategic direction and oversight to department of medical and technical professionals to ensure that the Cordis Franchise meets all complaint handling and safety reporting requirements in an efficient and effective manner.
Manage department of 40+ professionals responsible for technical complaint handling, risk assessment and safety reporting. Demonstrate accountable leadership to develop, deliver and report critical monthly metrics. Provide strategic direction to department in order to develop integration plans for new products and patient registries. Makes adjustments to roles and responsibilities to department to meet business needs. Direct contribution to the development of business and/or functional strategies and typically, responsibility for managing multiple teams of professionals. Hire and develop employees within department for future positions at Cordis and/or J&J. Assigns work, provides feedback and coaching and takes necessary disciplinary actions when needed. Maintain and continuously improve global business processes and automated system for complaint handling to ensure appropriate trending for signal detection and timely execution of safety reporting. Ensure metrics cover all patient issues for concomitant medical treatment as well as technical over-view of complaints. Work closely with Medical/Clinical organization to ensure consistency in medical evaluations, Quality Board decisions and overall Safety evaluations of product. Work with Sales and Marketing organization to support outreach programs for physicians and the medical community to address questions on Cordis products. Provide feedback to the R&D organization on potential areas for improvement for Cordis product to assure alignment of product usage and customer awareness. Review and approve applicable Risk Management documentation. Excellent interaction with manufacturing sites and marketing sites worldwide. Participate on MD&D and J&J teams to align and improve processes and systems. Represent Cordis in industry groups and interact with Regulators as needed. Maintain program to review literature for technical and medial review of Cordis and competitive products. Manage the Distributed Product Risk Assessment program. Communicate product safety and performance issues to senior management. Responsible for communicating business related issues or opportunities to next management level. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications
M.D. degree is required for this role. Knowledge and experience within cardiology/radiology and/or drug safety or related activities is required. Five years experience in medical device/pharma vigilance activities is preferred. Basic knowledge of the medical device marketplace associated with successful experience in one or more of the following: clinical, regulatory, quality, customer service or technical applications is required. Ability to travel as needed or requested is required. The ability to use computers and computer based software is required. Current or previous leadership and management experience is preferred. 
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